Jermone Daniels

• Maintained a clean work environment during installations, minimizing disruption to client operations.
• Kept up-to-date with advances in technology related to low voltage cabling systems and equipment improvements.
• Fully installed fire alarms and various security devices.
• Provided excellent customer service through clear communication about system features, limitations, and maintenance requirements.
• Tested all newly installed fire alarms.
• Performed thorough inspections of fire alarm systems, ensuring proper functioning and code compliance.
• Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
• Responded to maintenance calls and troubleshot devices.
• Contributed to a safe working environment by following established safety protocols during every task.
• Diagnosed and repaired complex issues with fire alarm equipment, contributing to a safer environment for occupants.
• Supported project managers in scheduling tasks, ordering materials, coordinating with subcontractors, assisting in successful project completion.
• Increased customer satisfaction by addressing emergency service calls in a timely manner and resolving issues efficiently.

Coordinated installation of all new users and relocations of existing users.

• Worked closely with network administrators and server engineers to ensure quality service.
• Responded to service requests during and after business hours.
• Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
• Worked with customers to resolve cabling problems, improve operations and provide exceptional customer service.
• Ran fiber into manholes buried underground.
• Installed and repaired circuits and wiring.
• Coordinated with team members activities in construction, installation, and recovery of cables and wires communication systems.
• Performed tests on cable communications systems and circuit groups.
• Maximized efficiency of cable networks by analyzing system requirements and recommending appropriate solutions for each client's needs.
• Kept up-to-date with industry developments and emerging technologies to provide informed recommendations to clients regarding their cable system needs.
• Streamlined communication between team members and clients by providing detailed progress reports on installation projects.
• Ensured workplace safety by adhering to industry standards and regulations during all job tasks.
• Built strong relationships with clients through clear communication, understanding their specific needs, and delivering high-quality results according to expectations.
• Enhanced customer satisfaction with timely installation of new cable systems according to specifications.
• Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
• Collaborated with other workers and customers to resolve issues of deficient communications connections.

• Provided basic end-user troubleshooting and desktop support.
• Installed, modified, and repaired software and hardware to resolve technical issues.
• Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Promoted positive work culture within the team by providing constructive feedback, fostering collaboration, and maintaining a solution-oriented mindset.
• Optimized helpdesk workflows by identifying areas for improvement and implementing necessary changes.
• Served as a knowledgeable resource for colleagues seeking advice on complex technical problems or projects.
• Walked individuals through basic troubleshooting tasks.
• Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
• Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.