Jermonica Howard
Beaumont,TX
Summary
Organized healthcare administrative professional with expertise in front desk operations, patient communication, and records management within medical and long-term care environments. Efficiently manage high-volume calls and maintain confidential records while fostering a welcoming atmosphere for patients and staff. Currently pursuing medical billing and coding coursework.
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Administrative Assistant
BEAUMONT HEALTH CARE CENTER
Beaumont, TX
09.2022 - Current
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
Customer Service Representative
TTEC
Beaumont, TX
04.2020 - 09.2023
- Resolved customer inquiries and complaints efficiently.
- Provided customer support through phone and chat channels.
- Educated customers on products and services offered.
CNA - Certified Nursing Assistant
Calder Woods Retirement Community
Beaumont, TX
09.2017 - 09.2023
- Performing ADLs with and for elderly patients.
- Communicated patient changes to LVN or RN to ensure timely care adjustments.
- Documented patient activities each day to ensure accurate health tracking. daily activities.
Pharmacy Technician
Kroger
Beaumont, Tx
11.2017 - 08.2020
- Assisted pharmacists in preparing medications and verifying prescriptions.
- Processed prescription orders accurately and efficiently for customers.
- Managed inventory levels and restocked shelves regularly.
Activity Director
THE OAKS AT BEAUMONT
Beaumont, TX
01.2014 - 04.2020
- Performing ADLs with and for elderly patients.
- Communicated changes in patients to an LVN or RN.
- Documented patients' daily activities in charts to monitor progress and care needs.
Education
Medical billing and coding -
Devry University
RemoteSkills
- Attention to detail
- Customer service
- Administrative support
- Team collaboration
- Patient care
- Charting and documentation
- Documenting behaviors
- Alzheimer's and dementia care
- Medical office administration
- Answering customer questions
- FDA drug safety guidelines
- Pharmacy law compliance
- Time management
- Patient evaluations
- Artistic direction
- Medical terminology
- Patient confidentiality
- Data entry accuracy
- File management
Certification
- BLS Certification
- AED Certification
- State Tested Nursing Assistant
- CPR Certification
Timeline
Administrative Assistant
BEAUMONT HEALTH CARE CENTER
09.2022 - Current
Customer Service Representative
TTEC
04.2020 - 09.2023
Pharmacy Technician
Kroger
11.2017 - 08.2020
CNA - Certified Nursing Assistant
Calder Woods Retirement Community
09.2017 - 09.2023
Activity Director
THE OAKS AT BEAUMONT
01.2014 - 04.2020
Medical billing and coding -
Devry University