JERMYA THOMPSON
Houston
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Case Worker
Texas Health and Human Service Commission
06.2024 - 12.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Investigated and resolved customer inquiries and complaints quickly
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
Education
High School Diploma - undefined
Sterling High School
Houston, TX06.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
Certification
Osha
Timeline
Case Worker
Texas Health and Human Service Commission
06.2024 - 12.2024
High School Diploma - undefined
Sterling High School
Osha
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