Jernecia Starks
Overview
3
3
years of professional experience
Work History
Benefit Specialist
NTT DATA ( Blue Cross Blue Shield)
08.2024 - Current
- Ensured full compliance with government regulations such as HIPAA, FMLA, COBRA by following proper protocols.
- Advised employees on their eligibility for various benefit programs, assisting them in making informed decisions.
- Resolved complex benefits issues, leading to increased employee satisfaction and retention rates.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Patient Account Resolution Specialist
Medco Health Solutions Inc
04.2023 - Current
- Drafted correspondence to customers regarding overdue accounts and payment arrangements.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Maintained accurate records of collections, adjustments and denials in the system.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
Customer Service Representative
AppleOne
12.2021 - 02.2023
- Answering inbound customer calls, emails, and chats
- Utilized available resources to identify appropriate solutions to questions, concerns or problems
- Simplify the explanation of customer bills, rate plans, and features
- Maintain call center database by documenting all important information accordingly per call center guidelines.
Education
Bachelor of Science in Biology -
Stillman College
Tuscaloosa, AL05.2023
Skills
- Records Management
- Patient Intake
- Customer Service Expertise
- Repayment negotiations
- Billing Procedures
- Troubleshooting Skills
- Analytical Thinking
- Interpersonal And Written Communications
Timeline
Benefit Specialist
NTT DATA ( Blue Cross Blue Shield)
08.2024 - Current
Patient Account Resolution Specialist
Medco Health Solutions Inc
04.2023 - Current
Customer Service Representative
AppleOne
12.2021 - 02.2023
Bachelor of Science in Biology -
Stillman College
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