Jernecka Henderson
Southaven,MS
Summary
Highly experienced personal with a demonstrated history of success in leading and driving daily operations in customer-facing environments. Proficient in managing, customer service, and challenging environments. Possesses excellent communication and interpersonal skills with the ability to motivate and mentor team members. Skilled in analyzing customers feedback to make informed decisions. Well-versed in using technology daily in work and adhering to compliance standards. Holds skills of management/ leadership to bring within the company.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Team Leader
GXO Logistics
Southaven, USA
11.2024 - Current
- Oversee operational processes to ensure correct inventory levels are maintained and orders are completed accurately and on time
- Review workload and assign tasks to employees
- Properly train and coach the warehouse team and provide positive developmental opportunities; recommend performance improvement actions as needed
- Correctly utilize warehouse management system and maintain appropriate work documents
- Establish, maintain and promote exceptional customer service
- Correctly interpret and enforce company policies and safety procedures to ensure compliance
- Safely operate various equipment and tools
- Provide support and backup to warehouse management
- Track orders and investigate problems
- Adhere to the 5S program by maintaining a clean environment
- Work in a safe manner that protects you and your team members
Shipping Coordinator/Lead
WAI Global
12.2023 - 09.2024
- Assist in Second operation audit
- Daily Team Meetings
- Worked with WMS/Excel
- Communicated via e-mail with carriers, dispatchers, sales team to schedule FTL/LTL pickup
- Conducted thorough inspections of incoming and outgoing medical products to ensure quality standards
- Logged all analysis test results and batch information in the WM DATABASE & maintained analysis records and documents
- Ensured efficient daily operations of the warehouse
- Supervised the team and provide training and coaching to improve performance
- Monitored work quality to consistently deliver exceptional customer service
- Demonstrated an understanding of the company quality policy
- Implemented continuous improvement action plans
- Documented inspection results, maintain accurate records, and reports to QA Manager
- Ensured consistent of quality procedures and processes necessary for successful and compliant inspection of products
- Maintained a consistent quality presence in the manufacturing process
- Ensured the quality and accuracy of company products in accordance with ISO 9001
- Verified all part numbers prior to packaging and ensure accurate quantities based on customer orders
- Promoted awareness in all departments of regulatory and customer requirements.
On Site Coordinator
Workforce Logistic
Memphis, Tn
01.2009 - 01.2014
- Developed strategies to improve workflow processes onsite.
- Perform recruiting outreach activities to build recruiting relationships and increase candidate flow
- Supervises and coordinates team activities related to the operation.
- Coaches, counsels and mentors employees, including issuing disciplinary action as required.
- Assists in recruiting, administrative, employee scheduling, and general administrative duties.
- Monitors staffing and overtime use and operational and financial performance of the assigned station.
- Promotes team-building initiatives to develop and motivate team members.
- Monitors and enforces safe working conditions in accordance with regulatory requirements
- Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.
- Make daily decisions that involve time management
- Coordinated daily operations for workforce management and project assignments.
- Managed communication between teams and clients to streamline processes.
- Facilitated training sessions for new hires on company policies and procedures.
- Assisted in conflict resolution among team members to maintain workplace harmony.
- Ensured compliance with company policies and procedures at all times.
- Assisted in recruiting and hiring qualified personnel for open positions onsite.
- Performed daily administrative tasks, such as scheduling meetings and preparing reports.
- Implemented safety protocols at all times while working onsite.
- Monitored daily attendance of employees and tracked vacation requests.
- Conducted orientations and onboarding sessions for new employees.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Recruited, interviewed and selected employees to fill vacant roles.
- Assisted in developing and implementing HR policies and procedures for compliance.
Education
High School Diploma -
Skills
- Business process improvement
- Organizational development
- Executive communication
- Competitive intelligence
- Complex problem solving
Certification
- W.O.W Service Support, 09/01/19, Present
- WOMEN SUPPORT INITIATIVE COMPLETION
Timeline
Team Leader
GXO Logistics
11.2024 - Current
Shipping Coordinator/Lead
WAI Global
12.2023 - 09.2024
On Site Coordinator
Workforce Logistic
01.2009 - 01.2014