Jernett Sisco
Englewood,CO
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Successful pharmacy technician bringing several years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Anthem BlueCross Blue Shield
Denver, CO
11.2018 - 01.2020
- Assisted customers with inquiries about health insurance policies and coverage options.
- Attended seminars and webinars to stay abreast of changes in the healthcare industry.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Production Processor
Goodwill Industries Of Denver
Denver, CO
09.2018 - 11.2018
- Performed quality checks on incoming materials to ensure conformity with standards.
- Participated in team meetings related to new product launches or changes in existing processes.
- Ensured that all products were properly labeled, stored, and tracked.
- Maintained a clean and safe working environment.
- Ensured compliance with health and safety regulations in the workplace.
- Organized inventory for efficient order processing.
Pharmacy Technician
South High Medical Pharmacy
Columbus, Ohio
11.2007 - 12.2008
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Restocked shelves with new supplies of medications as needed.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
Surgical Technologist
Ohio State University Wexner Medical Center
Columbus, OH
07.2003 - 10.2007
- Transported patients to operating room before surgery and monitored vital signs throughout procedure.
- Kept inventory of supplies and ordered new items as needed.
- Inspected instruments post-operatively for proper function or damage before returning them to stock room.
- Assisted in positioning patients on operating table and covered them with sterile drapes.
- Verified correct identification of patient prior to any operation or procedure.
- Communicated effectively with surgeons, nurses, anesthesiologists, and scrub techs while performing duties in the OR environment.
- Cleansed and disinfected operating rooms after procedures were completed.
- Assisted in the application of wound dressings, casts, and other medical devices.
- Prepared and maintained sterile field for surgical procedures.
- Organized operating room by setting up surgical trays with instruments according to surgeon preference.
- Performed pre-operative skin preparation on patients prior to surgery.
- Monitored sterilization process for surgical instruments or equipment used during procedures.
- Laid out all instruments, supplies and tools as directed by surgeons.
- Organized equipment and instruments in alignment with surgical protocols and surgeon preferences.
- Handed instruments and supplies to surgeons and surgeons' assistants.
Education
Certification - Perioperative Services
Ohio State University
Columbus, OH06-2005
High School Diploma -
Camden High School
Camden, NJ06-1989
Skills
- Complaint resolution
- Inbound and Outbound Calling
- Positive and professional
- Complaint Handling
- Order Processing
- Customer Service
- Call Center Operations
- High-energy attitude
- FDA compliance
- Prescription Filling
- Drug Inventory Management
- Supply Restocking
- Medication Dispensing
- Healthcare regulations
- Insurance Verification
- Verifying orders
- Aseptic Techniques
- Labeling prescriptions
- HIPAA
- Problem-solving skills
- Stocking shelves
- Equipment set up and operation
- Surgical Assistance
- Transporting patients
- Preparing for surgeries
- Disposing of biohazardous waste
- Patient transportation
- Safely disposing of needles
- Workplace Safety
- Organizational abilities
Timeline
Customer Service Representative
Anthem BlueCross Blue Shield
11.2018 - 01.2020
Production Processor
Goodwill Industries Of Denver
09.2018 - 11.2018
Pharmacy Technician
South High Medical Pharmacy
11.2007 - 12.2008
Surgical Technologist
Ohio State University Wexner Medical Center
07.2003 - 10.2007
Certification - Perioperative Services
Ohio State University
High School Diploma -
Camden High School
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