Jernialle Juba-Peters
BROOKLYN,NY
Summary
Energetic training and development professional versed in developing and implementing improved training programs to improve performance. Success driving participation by leveraging employee incentives, employing engaging training methods and implementing team-building activities to meet training needs. Bringing several years of industry expertise.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager Trainer
STARBUCKS COFFEE COMPANY
Brooklyn, New York
01.2020 - Current
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Evaluated current processes used by each store manager and suggested ways to streamline them for greater efficiency.
- Provided mentorship and guidance to store managers in order to increase productivity.
- Facilitated team building activities among store managers to foster a culture of collaboration.
- Developed training programs and materials for store manager trainees.
- Trained new store managers on proper cash handling techniques, inventory control systems, and customer service practices.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
Store Manager
STARBUCKS COFFEE COMPANY
Brooklyn , New York
05.2013 - Current
- Monitored progress by establishing plans, budgets and measuring results.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Maintained accurate records of employee performance reviews.
Education
Associate of Science - Business
Long Island Business Insitute
New York, NY05-2017
Skills
- Employee engagement
- Compliance management
- Health and safety
- Store layout
- Store operations
- Promotions and events
- Manager training
- Coaching and mentoring
Certification
- Store Manager Accelerated Development Program (ADP)
The ADP program has been designed to provide you with the experiences to accelerate your development by refining the skillsets of collaboration, self-awareness, storytelling and strategic thinking. Working through my personal development plan, attending quarterly workshops, completing digital modules, and taking part in regional challenges and learn how to work differently with your leader and mentor to support your leaning journey.
Affiliations
- District Manager Proxy
Overseeing district (multi-unit manager) while district manager is away from the business.
Timeline
Store Manager Trainer
STARBUCKS COFFEE COMPANY
01.2020 - Current
Store Manager
STARBUCKS COFFEE COMPANY
05.2013 - Current
Associate of Science - Business
Long Island Business Insitute