Jernique Battle
Nashville,TN
Summary
Well-rounded small business owner offers account management, budgeting and customer relations expertise paired with outstanding leadership and communication abilities. Spirited and hardworking professional with several years of experience growing and stabilizing business. Tech-savvy collaborator with solid foundation of business acumen.
Overview
10
10
years of professional experience
Work History
Small Business Owner
Owner
Nashville, Tennessee
02.2015 - Current
- Developed strong relationships with clients through great customer service skills.
- Ensured customer satisfaction by providing quality services in a timely manner.
- Built sustainable relationships of trust through open communication with customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Responded to customer questions regarding products, prices and availability.
- Streamlined workflow processes, reducing project completion times.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
Education
Some College (No Degree) - Cosmetology
Empire Beauty School
Nashville, TNTimeline
Small Business Owner
Owner
02.2015 - Current
Some College (No Degree) - Cosmetology
Empire Beauty School