Jernita Cheatham

Richmond,VA

Summary

Dynamic and compassionate professional with extensive experience at Ashland Berry Farm, excelling in customer service and employee management. Proven ability to enhance patient transport safety and comfort while ensuring operational efficiency. Skilled in invoicing and maintaining health and safety standards, fostering a supportive environment for both patients and team members.

Overview

years of professional experience

Work History

Shop Manager

Ashland Berry Farm

09.2020 - Current

Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
Communicated with patients and healthcare workers in both English and Language.
Engaged with dispatch to resolve pending pickups.
Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
Ensured proper functioning of on-board medical equipment, maintaining a secure and reliable environment for patients during transport.
Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
Assisted handicapped customers to safely complete transfers between van and facility.
Reduced stress levels for patients during travel by engaging in friendly conversation and providing compassionate support when needed.

Medical Transportation Driver

Tompkins Transportation

04.2022 - 08.2024

Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
Communicated with patients and healthcare workers in both English and Language.
Engaged with dispatch to resolve pending pickups.
Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
Ensured proper functioning of on-board medical equipment, maintaining a secure and reliable environment for patients during transport.
Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
Assisted handicapped customers to safely complete transfers between van and facility.
Reduced stress levels for patients during travel by engaging in friendly conversation and providing compassionate support when needed.

Receiving Clerk

Lutron

08.2014 - 01.2015

Maintained tidy, organized and safe work area to comply with cleanliness standards.
Regularly reviewed invoices and double-checked orders.
Unloaded pallets and deliveries and organized products in warehouse.
Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company.
Compared shipping orders and invoices against contents received to verify accuracy.
Monitored and managed stock levels of goods to verify availability of products.
Received incoming shipments, compared contents against associated records and transmitted to proper department.

Cashier Team Lead

Community Supermarket

03.2009 - 05.2012

Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Assisted customers by answering questions and fulfilling requests.
Communicated with customers and team members to solve problems.
Handled transactions involving cash and card payments.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

Education

Associate Of Applied Business - Sales

Strayer University

Olin, NC

06.2008

Skills

Customer service
Employee management
Health and safety
Invoicing

POS systems
Cafe inventory
Effective leader

Timeline