Jernya Harris
West Park,FL
Summary
Experienced professional with a strong background in customer service-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
1
1
Certification
2
2
years of professional experience
Work History
TD Bank Intern
Future Bankers
06.2025 - 07.2025
- Acquired practical skills in retail banking by engaging with customers through teller transactions and account services to enhance customer experience
- Assisted customers by answering inquiries and resolving account issues, ensuring satisfaction and smooth banking operations
- Familiarized self with compliance protocols to support banking operations, risk management, and financial literacy principles
- Enhanced communication and teamwork skills through collaboration on projects, contributing to effective problem-solving and team dynamics
- Followed experienced bankers to learn about career paths and industry practices to understand career paths in financial services
Sales Associate
Clarity Apparels
08.2024 - 06.2025
- Advised customers on product selections, enhancing their shopping experience with tailored recommendations.
- Merchandised products on the sales floor, creating an inviting and accessible shopping environment.
- Ensured cleanliness and orderliness of store environment, contributing to a pleasant shopping atmosphere throughout shifts.
Office Clerk
Good Hand Professional Services
03.2023 - 05.2025
- Processed client documents efficiently for Good Hand Professional Services.
- Managed appointment scheduling for staff and clients effectively.
- Maintained accurate records in company database systems daily.
- Assisted with client inquiries and provided timely responses.
- Coordinated office supplies and inventory management regularly.
Front Desk Receptionist
Stirling Elementary
06.2024 - 07.2024
- Welcomed students and visitors at the school entrance, creating a friendly atmosphere.
- Handled incoming phone calls, ensuring proper direction to staff for timely assistance.
- Coordinated appointments for parents and staff, optimizing schedules for effective communication.
Education
Associate of Arts -
Broward College
Fort Lauderdale, FLStranahan High School
Fort Lauderdale, FLSkills
- Team Leadership & Mentorship
- Project Management (Certified)
- Problem-Solving & Decision-Making
- Collaboration & Team Support
- Front Desk Operations
- Guest & Client Relations
- Conflict Resolution
- Active Listening
- Hospitality & Professionalism
- Customer service
- Team collaboration
Certification
- Project Management
- Bank Teller
- Entrepreneurship and Small Businesses
Languages
English
Education and Training
English
References
English
Timeline
TD Bank Intern
Future Bankers
06.2025 - 07.2025
Sales Associate
Clarity Apparels
08.2024 - 06.2025
Front Desk Receptionist
Stirling Elementary
06.2024 - 07.2024
Office Clerk
Good Hand Professional Services
03.2023 - 05.2025
Associate of Arts -
Broward College
Stranahan High School