Jerod Hughes
Nashville,TN
Summary
Eager to utilize 5+ years of business management experience to increase revenue and motivate employees. To bring my experience in business administration to an organization looking for someone who can drive success through effective management strategies.
I am a talented, ambitious, and hardworking individual, with broad skills and experience in leadership, working as a team, implementing, and organizing, developing, and supervising. Furthermore, I am adept at handling multiple tasks daily competently and at working well under pressure.
Overview
8
8
years of professional experience
Work History
PD Supervisor
United Parcel Services
Nashville, TN
05.2021 - 04.2023
- Manage, plan, organize, and direct all employees assigned
- Work with Central Dispatch to develop a linehaul plan to effectively and efficiently moving freight to destinations within UPS company service standards
- Applied leadership and analytical skills to execute company and personal goals
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Nutritional Services Supervisor
Vanderbilt Medical Center
04.2019 - 05.2021
- Supervises the quality of performances on one’s team
- Supervise the dish room and sanitation team for the morning and night team, scheduling vacation/time off, making sure all daily log sheets were completed and up to date
- Monitored employee productivity to provide constructive feedback and coaching.
Patient Service Specialist
Vanderbilt Medical Center
02.2018 - 11.2019
- Provides service to patient either pre-appointment, during or post appointment with regular guidance
- Responsibilities may include inbound/outbound telephone calls, cash management, appointment scheduling, process of insurance updates and patient check in/out
AT&T Pro Tech
Asurion
Nashville, TN
12.2018 - 04.2019
- Assisted customers with the activation and troubleshooting of new and replacement devices.
- Assisted customers with using the AT&T Pro Tech application for troubleshooting or starting an insurance claim.
- Assisted customers with using MyAtt.com to help manage their account and other AT&T devices.
Device Replacement Onboarding Specialist
Asurion
Nashville, TN
06.2018 - 12.2018
- Assisted customers with the activation and setup of new devices.
- Assisted customers with troubleshooting and moving content over to new devices.
- Collected payments for insurance deductibles for filed claims.
- Provided prompt, efficient technical support to end users, troubleshooting hardware and software issues.
- Documented and tracked customer inquiries and resolutions using a ticketing system.
- Collaborated with cross-functional teams to identify recurring issues, and implement preventive measures.
Patient Transport
Vanderbilt Medical Center
01.2015 - 05.2018
- Responsible for taking patients to and from appointments within the hospital, in various areas
- Also assisted in lifting patients on and off their beds and moves them to treatment areas and operating rooms
- Assisted with transferring deceased bodies from the hospital unit to the morgue with respect and dignity.
- Assisted in the training of new transport staff, sharing knowledge and best practices.
Education
Bachelor of Business Administration (BA) - Business Administration and Information Systems
Tennessee State University
Nashville, TN05-2016
Skills
- Communication Skills
- Technology Skills
- Attention to Detail
- Time Management
- Problem Solving
- Supervising
- Delegation
- Team Working
- General Administrative Skills
- Problem Solving Skills
- Staff management
- Customer service
References
- Jasmine Govan, 615-579-9705, jasminegovanmua@gmail.com
- Carol Roberts, 423-240-2652, carol.roberts4738@yahoo.com
Leadership Experience
- Big Brothers, Big Sisters of America
- 100 Black Men of America, INC.
Timeline
PD Supervisor
United Parcel Services
05.2021 - 04.2023
Nutritional Services Supervisor
Vanderbilt Medical Center
04.2019 - 05.2021
AT&T Pro Tech
Asurion
12.2018 - 04.2019
Device Replacement Onboarding Specialist
Asurion
06.2018 - 12.2018
Patient Service Specialist
Vanderbilt Medical Center
02.2018 - 11.2019
Patient Transport
Vanderbilt Medical Center
01.2015 - 05.2018
Bachelor of Business Administration (BA) - Business Administration and Information Systems
Tennessee State University