Jerod Smith
Stanton,USA
Summary
Dynamic office manager with a robust background in technology and technical support. Proven ability to solve problems and optimize performance in fast-paced environments. Experienced in project management and effective team collaboration. Committed to continuous learning and adapting to industry trends for organizational success.
Overview
19
19
years of professional experience
Work History
Office Manager
VCA Animal Hospital
Cerritos, California
06.2021 - Current
- Oversee daily operations and workflow for busy veterinary hospital.
- Coordinate efficient scheduling for staff and patient appointments.
- Managed front desk operations, greeting visitors and directing inquiries to enhance client experience.
- Directed client communications, ensuring high standards of customer service.
- Train new staff on operational procedures and customer engagement techniques.
- Maintain accurate financial records and processed billing transactions.
- Ordered supplies and managed inventory to ensure availability of essential equipment.
- Collaborated with operations teams and IT support to resolve issues, facilitating smooth daily operations.
Client Service Representative Supervisor
VCA Lakewood
Cerritos, USA
06.2019 - 06.2021
- Managed high call volumes, providing technical support and resolving client inquiries for online applications.
- Resolved client concerns with empathy and efficiency, enhancing overall satisfaction.
- Provided comprehensive information regarding services, treatments, and pricing to clients.
- Established trust-based client relationships through effective communication and interpersonal skills.
- Processed payments and managed billing inquiries for client accounts.
- Educated pet owners on preventive care and wellness services available.
- Triaged pets efficiently in a fast-paced environment while managing general office duties.
- Coordinated client appointments to ensure efficient scheduling for over 50 staff members to optimize workflow.
- Trained new staff members on compliance with company policies and procedures.
- Maintained customer records in the database system.
Front Office Manager
Southern California Veterinary Specialty Hospital
Irvine, USA
01.2011 - 06.2019
- Supervised 26 receptionists to enhance front office operations and service quality.
- Managed daily operations, including guest greetings and phone and email communications to improve visitor experience.
- Coordinated appointment schedules for veterinary specialists and clients, streamlining service delivery.
- Implemented office policies that improved workflow efficiency and organization.
- Answered multiple phone lines, routing calls to appropriate staff members.
- Trained new staff on Cornerstone software for streamlined operations.
- Ensured accurate charge verification for patients at discharge.
- Ordered office supplies to maintain adequate inventory levels.
Technical Service Representative
BEHR PROCESS CORPORATION
Santa Ana, USA
03.2007 - 09.2010
- Delivered technical support to customers on product specifications and applications, enhancing user understanding.
- Facilitated troubleshooting of product issues and efficiently resolved customer inquiries, improving overall satisfaction.
- Guided clients on proper product usage and maintenance procedures to ensure optimal performance.
Education
Master of Science -
Southern New Hampshire University
Hooksett, NH08-2025
Bachelor of Arts - Information Technology
Southern New Hampshire University
New Hampshire01.2021
AA - Music Education
Cypress College
Cypress, CA05.2009
High school diploma -
Magnolia High School
Anaheim, CA06.2001
Skills
- Microsoft Office Suite
- Customer service
- Microsoft Excel
- Multi-line phone systems
- Staff training and development
- Fax and email communication
- Relationship management
- Communication skills
- Team collaboration
- Technical support
- Workflow optimization
- Training and development
- Project management
Additional Information
Hardworking and highly reliable professional with a compassionate and client-focused approach, attentive to the diverse needs of individuals. Proven ability to perform effectively in fast-paced, high-pressure environments while maintaining honesty, punctuality, and dependability. Brings a strong background in IT and various technical systems, with demonstrated proficiency in troubleshooting and resolving system issues. Bilingual in English and Spanish, and currently a candidate for CompTIA A+ and Network+ certifications.
Languages
Spanish, Fluent
Personal Information
- Authorized To Work: US
- Title: Manager/IT Professional
Timeline
Office Manager
VCA Animal Hospital
06.2021 - Current
Client Service Representative Supervisor
VCA Lakewood
06.2019 - 06.2021
Front Office Manager
Southern California Veterinary Specialty Hospital
01.2011 - 06.2019
Technical Service Representative
BEHR PROCESS CORPORATION
03.2007 - 09.2010
Master of Science -
Southern New Hampshire University
Bachelor of Arts - Information Technology
Southern New Hampshire University
AA - Music Education
Cypress College
High school diploma -
Magnolia High School