Vice President of Technology
Brewster Alexander
Collinsville, United States
07.2002 - Current
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Assisted IT staff on troubleshooting issues and closing calls.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Configured and implemented IT initiatives to produce measurable business value.