Jerold Ryan
Crystal Lake,IL
Summary
Accomplished IT professional with 25+ years of experience in operations and engineering. Successfully leads and develops diverse teams to provide modular, cost-effective, and expandable solutions that address a full range of business needs. Strong leadership skills in motivating teams to deliver powerful IT services with efficiency and accuracy in Design, Build, and Operations. Highly adaptable and well-versed in various technologies and processes, operates equally well influencing change through organizational leadership, managers, or individual contributors. Cultivates strong relationships across all levels of staff and management on a global scale. Dedicated and self-motivated, enjoys developing cutting-edge teams and solutions that meet business needs to drive growth and productivity in a fiscally responsible manner. Knowledgeable [Desired Position] with a proven background in senior leadership roles, driving strategic initiatives, and fostering organizational growth. Successfully leads cross-functional teams to achieve key business objectives, enhancing operational efficiency, and ensuring stakeholder satisfaction. Demonstrated expertise in project management and strategic planning, well-equipped to contribute to the success of any organization.
Overview
25
25
years of professional experience
Work History
Sr. Director Identity & Access Management
Health Care Service Corporation (HCSC – Blue Cross Blue Shield)
08.2022 - Current
- Built and lead teams of 40+ persons supporting and providing services in areas of Identity Management, Role Based Access Control (RBAC) (SailPoint), Manual Access Provisioning, Privileged Access Management (CyberArk), RSA Multi-Factor Authentication, Mainframe Top Secret Security (TSS), Virtual Directory Services (VDS) (RadiantLogic), Delenia (Centrify) and zOS DB2 security
- Maintained Service Levels for platforms and services: SailPoint IdentityIQ, CyberArk, Custom Developed Code, Broadcom Top Secret, RSA SecurID
- Major upgrades of CyberArk
- Maintained 90 HITRUST controls to ensure certification and support of SOC1/SOC2
- Implemented key controls for offshore access monitoring
- New Hire on-boarding access from 10+ days under 2
- Project Delivery Lead for conversion of legacy Active Directory to new Active Directory
- 4 Leadership (Manager) positions hired to ensure proper delegation and span of control within Identity & Access Management areas: Manual Provisioning, Automated Provisioning (SailPoint), Privileged Management (CyberArk), Virtual Directory Services (Radiantlogic VDS)
Sr. Mgr. Privileged Access Management
Health Care Service Corporation (HCSC – Blue Cross Blue Shield)
12.2020 - 07.2022
- Lead teams supporting Privileged Access Management, Mainframe Top Secret Security (TSS) and zOS DB2 security
- Converted Broadcom CA Privileged Access Management to new CyberArk platform
Director, IT Applications - Identity Management
Brookdale Senior Living
10.2015 - 10.2020
- Lead Identity & Access Management (IAM) Team and support partners responsible for strategy, planning, designing, building, and operating the Enterprise Identity Management environment for Corporate and Community workers across 2 primary headquarters and 1000 Community locations
- Identified and implementing next generation Identity Management Okta cloud-based solution to consolidate on-site solutions into single off-premises solution to meet high availability and security requirements
- Increased scope of Sarbanes-Oxley 404 IT Controls to nine control objectives and led the team to achieve a defect free Sarbanes-Oxley audit using sustainable refined processes and technology
- Moved manual average access provisioning from 32 business hours to under 8 business hours to exceed the requirements of the business
- This was accomplished through a team empowered approach where the manager position was eliminated in favor of a more self-directed team approach
Manager, IT Applications - Identity Management
Brookdale Senior Living
10.2015 - 10.2020
- Manage Identity & Access Management (IAM) Team and support partners responsible for planning, designing, building, and operating the Enterprise Identity Management environment for Corporate and Community workers across 2 primary headquarters and 1100 Community locations
- Lead team supporting the Courion Identity Management system and implementing the next generation Identity Management architecture
- Worked with external consulting firm and internal stakeholders to complete a full Identity Management Assessment and recommended roadmap
- Oversee 80,000 identities with Entitlement Mapped data from 52 target systems that allow for bi-annual user accreditation to meet regulatory requirements
- Successfully led the team to achieve a defect free Sarbanes-Oxley audit using sustainable redesigned processes and technology
Manager, IT Service Delivery
Kohl’s Department Store
10.2013 - 10.2015
- Manage Identity & Access Management (IAM) Team and support partners responsible for planning, designing, building, and operating the Enterprise Identity Management environment for corporate and store locations
- Oversee between 130,000 and 200,000+ identities depending on the business cycle
- Lead team supporting the current generation IBM Tivoli Identity Management system and implementing the next generation IBM Tivoli / Lighthouse solution in a SaaS environment
- Work with team to establish a successful IAM program to meet key deliverable milestone
- Drive the upcoming go-live to transition an on-promise IAM environment to a SaaS provider
Identity & Access Management Design Architect
Rockwell Automation
01.2010 - 10.2013
- Worked with Senior Security team to develop a new consolidated Identity & Access Management (IAM) discipline providing required access within the company in a controlled, cost-effective manner; worked with HR to define processes and authoritative master data; led 4 successful releases
- Participated in Discovery workshops to plan and create long-term security services focused on capabilities and the enabling technologies, e.g
- Authentication, Directory, Authorization, Active Directory, IdentityIQ, OpenSSO
- Provided required IAM expertise as an adjunct member to the Enterprise Architecture team
- Worked with management to identify and address 9 significant controls-related deficiencies by implementing new sustainable processes and utilizing existing Commercial Off The Shelf (COTS) software
Senior Global Operations Manager
Rockwell Automation
01.2008 - 01.2010
- Led Global Operations Center team of 32 indirect reports and Manager providing 24x7 infrastructure and application monitoring and escalations, Job Schedulers supporting global business process automation within the SAP ERP system, and Security Account Administration and Windows Security teams to ensure proper user access within the defined Service Level Agreement (SLA)
- Successfully reduced service delivery cost by consolidating 4 teams into 2 with the elimination of 3 management positions including my own
Global SAP Support Center Manager
Rockwell Automation
01.2005 - 01.2008
- Worked with Directors to create the initial SAP Support Center and team within a $6M budget
- Led SAP Center team of 6 direct and 50 indirect employees and a managed service provider (HCL) to provide 24x7 support
- Managed Tier 1 Help Desk and Tier 2 Break/Fix teams providing first call resolution and system stability for areas of Basis (core technology layer), Business Warehouse (BW), Customer Relationship Management (CRM), Finance (FIN), Human Resource (HCM), Interface (XI) and job scheduling
WINTEL Server Manager
Rockwell Automation
01.2000 - 01.2005
- Enhanced and extended IT infrastructure functionality by supporting “Steady State Production” activity and allocating resources in support of new Business Unit Initiatives and IT Internal projects
- Reduced IT incidents by 80% by strengthening Service Recovery, implemented team mentoring and standardizing processes and procedures, far exceeding the original goal of 30% incident decrease
Education
University of Wisconsin
01.1986
Microsoft MCSE certification - Communications, Servers, and Operating Systems
04.2025
Skills
- Team-oriented leadership
- Organizational culture change
- Team management
- Policy formulation
Accomplishments
- Lead teams of 50 staff members both direct and indirect
- Achieved system uptime metrics in excess of 99%
- No control objective deficiencies for 90+ control objectives
- 10 technology platforms continual operations
- 10 million budget compliance including standard expenses and capital investments
Affiliations
IEEE, Associate Member
Timeline
Sr. Director Identity & Access Management
Health Care Service Corporation (HCSC – Blue Cross Blue Shield)
08.2022 - Current
Sr. Mgr. Privileged Access Management
Health Care Service Corporation (HCSC – Blue Cross Blue Shield)
12.2020 - 07.2022
Director, IT Applications - Identity Management
Brookdale Senior Living
10.2015 - 10.2020
Manager, IT Applications - Identity Management
Brookdale Senior Living
10.2015 - 10.2020
Manager, IT Service Delivery
Kohl’s Department Store
10.2013 - 10.2015
Identity & Access Management Design Architect
Rockwell Automation
01.2010 - 10.2013
Senior Global Operations Manager
Rockwell Automation
01.2008 - 01.2010
Global SAP Support Center Manager
Rockwell Automation
01.2005 - 01.2008
WINTEL Server Manager
Rockwell Automation
01.2000 - 01.2005
Microsoft MCSE certification - Communications, Servers, and Operating Systems
University of Wisconsin
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