Jerom Collins
The Bronx,NY
Summary
Dedicated and adaptable professional with over a year of experience as a Security Officer. Demonstrated expertise in surveillance, risk assessment, and emergency response, coupled with strong conflict resolution and communication skills. Proven ability to work collaboratively in team environments while maintaining a high level of productivity and efficiency. Committed to ensuring safety and delivering exceptional customer service, with a strong work ethic and a proactive approach to problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Arrow Security Corp.
New York, NY
06.2023 - 09.2024
- Conducted surveillance at entry and exit points to detect any restricted items or individuals.
- Followed established security and safety procedures, and posted orders to include enforcement of company rules, policies, and regulations.
- Adhered to daily patrol schedules to support a consistent security presence throughout the property.
- Verified guest identification and employee credentials to authorize entry onto the premises.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Enforced access control measures in accordance with established procedures.
- Monitored for suspicious activity, initiating appropriate responses as needed.
- Conducted safety checks, took corrective action, and enforced company policies.
- Responded to alarms, investigated incidents, and communicated with authorities when necessary.
- Maintained high alertness and adhered to daily patrol schedules to ensure a security presence.
Warehouse Selector
Krasdale Foods
The Bronx, NY
09.2020 - 03.2021
- Ensured safe and efficient operation of electric pallet jacks to fulfill customer orders in accordance with rigorous safety protocols.
- Utilized various equipment to select inventory from designated zones, ensuring accurate order selection 95% of the time.
- Handled substantial weights safely, adhering to ergonomic protocols, and reducing workplace injuries to zero during peak periods.
- Completed 100% of all hourly targets by locating items in a timely manner, ensuring optimal efficiency, and workflow.
- Increased availability during peak periods, successfully meeting 100% of delivery deadlines.
- Collaborated with team members to complete tasks, helping to fulfill orders 15% faster than previous benchmarks.
- Volunteered with coworkers after shifts to reorganize the warehouse, clearing broken cases and damaged products to enhance efficiency and safety.
Cashier
7 Eleven Store
New York, NY
06.2020 - 08.2020
- Provided exceptional service to 90 to 140 customers daily, enhancing customer loyalty through effective communication.
- Processed transactions accurately using the POS system, following company policies on payments and exchanges.
- Prepared fresh food according to quality and safety standards, ensuring compliance with regulations.
- Conducted quality checks on merchandise and used an RF scanner for accurate inventory management.
- Resolved customer complaints professionally and addressed inquiries about store policies.
- Maintained the cleanliness of the checkout area while stocking shelves and replenishing displays as needed.
- Trained new team members on register operations, stock procedures, and customer service practices.
- Ensured legal compliance regarding the sale of alcohol and tobacco, following company security procedures for cash handling.
Sales Associate
Modell's Sporting Goods
The Bronx, NY
10.2017 - 05.2018
- Delivered exceptional customer service by greeting customers, assisting with product selection, sizing, and styling.
- Cultivated in-depth knowledge of store merchandise, policies, and product features to provide accurate information and recommendations.
- Restocked shelves and organized stockroom inventory to ensure optimal product availability and store presentation.
- Partnered with team members to achieve sales targets and maintain a clean, organized store environment.
- Handled customer inquiries and complaints professionally, fostering loyalty through positive engagement.
- Monitored the store for security risks, and assisted in preventing theft to protect inventory.
- Supported store operations by contributing to opening/closing procedures and maintaining inventory accuracy.
Education
High School Diploma -
Belmont Preparatory High School
The Bronx, NY06-2018
Skills
- Conflict resolution
- Interior and exterior patrol
- Asset protection
- Emergency response
- Security guard license
- Detail-oriented
- Personnel screening
- Identification verification
- Evacuation Protocols
- Threat assessment
- Relationship Building
Certification
- NYS Security Guard License
- F-02
- 8 HR & 16 HR Security Guard Training Certificate
Timeline
Security Officer
Arrow Security Corp.
06.2023 - 09.2024
Warehouse Selector
Krasdale Foods
09.2020 - 03.2021
Cashier
7 Eleven Store
06.2020 - 08.2020
Sales Associate
Modell's Sporting Goods
10.2017 - 05.2018
- NYS Security Guard License
- F-02
- 8 HR & 16 HR Security Guard Training Certificate
High School Diploma -
Belmont Preparatory High School
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