Jeroma Gallaye
Concord,NC
Summary
Experienced Assistant Manager with a proven track record of advancement. Proficient in sales, personnel management, accounting, and inventory control. Committed to comprehensive knowledge of company products and services to enhance customer service.
Overview
25
25
years of professional experience
Work History
Assistant Store Manager
Zaxby's Restaurant
05.2017 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
Kentucky Fried Chicken
01.2000 - 05.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Northwestern High School
Adelphi, MDSkills
- Problem-Solving
- Customer Service
- Customer Service and Engagement
- Time Management
- Microsoft Office Suite
- Teamwork and Collaboration
Accomplishments
- Achieved service quality improvement through effectively helping with customers concerns and service issues.
Timeline
Assistant Store Manager
Zaxby's Restaurant
05.2017 - Current
Store Manager
Kentucky Fried Chicken
01.2000 - 05.2017
High School Diploma -
Northwestern High School
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