Jerome Asuncion
Laveen,AZ
Summary
Communicative Manager with 20 years of experience maintaining high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
5
5
years of professional experience
Work History
Front End Manager
Kroger
Phoenix, Arizona
03.2022 - 04.2024
- Manage personnel decisions such as hiring, firing and discipline with level-headed approach.
- Handle escalated customer complaints personally to maintain high satisfaction rates.
- Built, counted and broke down cashier drawers daily and diligently resolved discrepancies.
- Train employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Monitor cash drawers in checkouts to verify adequate cash supply.
- Resolve customer problems by investigating issues, answering questions and building rapport.
- Build and maintain working relationships with peers and upper management.
- Assist management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Oversee work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Analyzed performance metrics to optimize website usability.
- Identified areas for improvement in user interface design.
Human Resources Generalist
U-Haul International
Phoenix, AZ
11.2021 - 06.2022
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
- Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Conducted employee hiring and exit interviews.
- Engaged in data collection, identifying organizational needs and development solutions.
- Collaborated with various departments to gain insight on project productivity, plan improvements and gauge effectiveness and update projects to meet company objectives and long-term goals.
- Audited job postings for old, pending, on-hold and draft positions.
- Recruited and on-boarded full time Contact Center and support staff.
- Researched employee relations issues and conducted meetings with employees and supervisors.
Department Team Manager
U-Haul International Inc.
Phoenix, AZ
12.2018 - 04.2020
- Established quarterly and annual goals as well as operational tactics to achieve targets.
- Initiated training sessions and coached employees to develop effective staff.
- Supervised and monitored team productivity by observing daily activities such as checking phone agent detail report for any issues that may appear regarding agents. Updating KPI in excel with previous weeks performance data. Monitoring agent calls and prepare coaching and counseling for any agent not following the given monitor call.
- Delegated work assignments and prioritized tasks.
- Solved problems, handled escalated issues and mitigated risks.
- Coordinated and encouraged professional development among direct reports.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Recruited, hired and trained 50 employees for marketing and sales department.
- Met with each associate to establish realistic monthly sales goals.
- Led staff meetings for team of 50 to communicate sales directives.
- Oversaw daily workloads and workflow for smooth operations.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Assessed, optimized and elevated operations to target current and expected demands.
- Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Cross-trained in every store role to maximize operational knowledge.
- Inputted customer data into pos system, safeguarding financial and personal information to avoid breaches.
- Generated reports to assess performance and make adjustments.
- Spearheaded training initiatives to improve employee performance and bottom-line business results.
Education
High School Diploma -
North High School
Phoenix, AZSkills
- Supply and inventory management
- Vendor management
- Order processing
- Departmental activities
- Retail
- Rules and regulations
- Contact Center Supervisor
- Training and mentoring
- Staff development
- Issue and conflict resolution
- Project planning
- Staffing and recruiting professional
- Interviewing expertise
- Staff training and development
- Recruiting
- Talent acquisition
Timeline
Front End Manager
Kroger
03.2022 - 04.2024
Human Resources Generalist
U-Haul International
11.2021 - 06.2022
Department Team Manager
U-Haul International Inc.
12.2018 - 04.2020
High School Diploma -
North High School