Customer Service Experience
Jerome Baker
Atlanta,GA
Summary
Experienced bartender with over 20 years of proven exceptional service. Eager to explore new opportunities to leverage skills and leadership abilities in a different setting. Known for delivering top-notch customer experiences, maintaining a friendly and welcoming atmosphere, and ensuring smooth operations behind the bar. Committed to exceeding customer expectations and consistently upholding high standards of professionalism. Ready to bring expertise and passion for mixology to a dynamic team in search of excellence.
Overview
30
30
25
25
Bartending Mixology Experience
35
35
Driving Experience
Work History
Delivery Driver
GoPuff
01.2023 - Current
- Ensured timely delivery of packages to customer destinations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Over the Road Van Driver
Professional Transportation Inc.
04.2022 - Current
- Demonstrated adaptability when faced with last-minute route changes, successfully navigating unfamiliar areas while maintaining a professional and positive attitude.
- Promoted safe driving habits within the team by consistently following traffic laws and regulations.
- Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
- Conducted inspections on vehicles prior to use at beginning of shift each day.
Mobile Bartender
Self Employed Services
10.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Professional Bartender and Management Team
Baby Grand Piano Bar
06.2004 - 11.2018
- Enforced compliance with local regulations regarding alcohol sales while maintaining a welcoming atmosphere for guests of ages 21 and over.
- Boosted overall efficiency by proactively restocking supplies during downtime periods.
- Educated customers on various spirits types, flavor profiles, and pairing options to enhance their overall experience.
- Conducted routine bar maintenance, ensuring cleanliness, proper equipment functioning, and adequate supplies at all times.
- Trained new bartenders on company policies, drink recipes, and best practices for efficient service delivery.
- Mastered complex cocktail recipes quickly which improved the time taken to serve each order.
- Supported event planning efforts by consulting on beverage selections, creating custom cocktails, and coordinating staff assignments.
- Collaborated with kitchen staff to create food pairings that complemented signature cocktails.
- Collaborated with team members to provide seamless service during high volume events and peak hours.
- Increased bar revenue through upselling premium liquors and promoting specialty drinks.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upheld strict regulations for safe alcohol service and food safety.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Education
Diploma - Bartending Mixology
Atlanta School of Bartending
Atlanta, GAOctober 1998
Bachelor of science degree - Business in administration
Morris Brown College
Atlanta, GA1999
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
Certification
- Sales (10+ years)
- Leadership (10+ years)
- Cash (10+ years)
- Problem solving (10+ years)
- Forecasting (10+ years)
- Barback (10+ years)
- Busser (10+ years)
- POS (10+ years)
- Bartending (10+ years)
- Host/Hostess
- Mixologist (10+ years)
- Budgeting (10+ years)
- Restaurant Management (10+ years)
- Restaurant Server (10+ years)
- Cash management (10+ years)
- Management (10+ years)
- Waiter (10+ years)
- Satisfaction (10+ years)
Additional Information
- Certifications and Licenses , Bartender License Can obtain a Bartenders License issued in the State of Georgia in varies counties if needed. (Alcohol Permit) Driver's License
Accomplishments
- Achieved sales goals through effectively helping with excellent customer service .
- Collaborated with team of 50 in the development of happy hour.
- Supervised team of 50 staff members.
Timeline
Delivery Driver
GoPuff
01.2023 - Current
Over the Road Van Driver
Professional Transportation Inc.
04.2022 - Current
Mobile Bartender
Self Employed Services
10.2018 - Current
Professional Bartender and Management Team
Baby Grand Piano Bar
06.2004 - 11.2018
Bachelor of science degree - Business in administration
Morris Brown College
Diploma - Bartending Mixology
Atlanta School of Bartending
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