Jerome Barnes
Loganville,GA
Summary
Deadline-oriented Ramp Agent with experience in commercial aviation industry at large hub airport. Polished and efficient with desirable communication skills. Lifts up to 75 pounds and adheres to commercial airline protocols.
Overview
7
7
years of professional experience
Work History
Ramp Agent
Delta Air Lines, Inc
Atlanta , GA
08.2021 - Current
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Transferred luggage from aircraft to collection areas safely using GSE equipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Drove vehicles to deliver products and picked-up rejected or defective materials for return.
Wheelchair Agent
Unified
Hartsfield, GA
04.2021 - 08.2021
- Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
- Transported over 3-5 passengers per hour in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Located and read airport monitors to determine arrival and departure information.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Escorted handicapped passengers from terminal to aircraft.
Retention Specialist
AT&T Call Center
Atlanta, GA
04.2020 - 06.2021
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Reviewed successes and failures to learn from previous mistakes.
- Implemented employee incentive programs to promote positive work culture and increase retention.
- Researched market and competitor data regarding benefits and compensation, developing standards to maintain competitive benefits packages.
- Adhered to appropriate legal scripting when required.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
Assistant Store Manager
Spectrum Mobile
East Rochester, NY
10.2015 - 03.2020
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
High School Diploma -
East High School
Rochester, NY06.1993
Some College (No Degree) - Business Economics
Monroe Community College
Rochester, NYSkills
- Load Planning Communication
- Ramp Checklist Completion
- Visual Inspections
- Truck Driving
- Team Leadership
- Work Order Following
- Heavy Lifting
- Live Cargo Handling
- Physical Strength and Stamina
- New Agent Training
Timeline
Ramp Agent
Delta Air Lines, Inc
08.2021 - Current
Wheelchair Agent
Unified
04.2021 - 08.2021
Retention Specialist
AT&T Call Center
04.2020 - 06.2021
Assistant Store Manager
Spectrum Mobile
10.2015 - 03.2020
High School Diploma -
East High School
Some College (No Degree) - Business Economics
Monroe Community College
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