Jerome Bass

As a highly skilled and dedicated Automotive Technician at Machaik Dodge, I bring a wealth of experience and expertise in diagnosing, repairing, and maintaining vehicles to ensure optimal performance. With a commitment to delivering top-notch service, I have honed my technical skills and gained a deep understanding of the unique specifications of Dodge vehicles. My hands-on experience and passion for automotive excellence make me an invaluable asset to the Machaik Dodge service team.

**Key Skills:**

1. In-depth knowledge of Dodge vehicle models, systems, and components, enabling precise diagnostics and effective solutions to address mechanical and electrical issues.

2. Utilize state-of-the-art diagnostic tools and equipment to identify and troubleshoot complex automotive issues, ensuring accurate and efficient repair solutions.

3. Conduct comprehensive repairs and scheduled maintenance services, including engine diagnostics, brake systems, suspension components, and electrical systems, adhering to manufacturer specifications.

5. Work collaboratively with service advisors, parts departments, and fellow technicians to streamline workflow processes and deliver timely and quality service.

**Professional Experience:**

- Spearheaded the implementation of efficient workflow processes, reducing repair turnaround time by 15% and increasing overall service department productivity.

- Collaborated with service advisors to provide accurate estimates and recommendations to customers, contributing to increased customer trust and satisfaction.

*Automotive Technician Apprentice*

- Participated in ongoing training programs to stay updated on the latest Dodge vehicle technologies and repair techniques.

**Certifications:**

- Automotive Service Excellence (ASE) Certification - A1 Engine Repair

As a seasoned Toyota Installation Technician, I bring a wealth of expertise in ensuring the seamless integration and functionality of automotive components, accessories, and upgrades within the Toyota brand. My commitment to precision, technical acumen, and dedication to maintaining Toyota's high-quality standards positions me as a valuable asset in enhancing vehicle performance and customer satisfaction.

**Key Skills:**

1. Profound understanding of Toyota vehicle systems, components, and specifications, enabling proficient installation of a wide range of accessories, upgrades, and enhancements.

2. Expertise in installing and configuring advanced electronics, entertainment systems, and connectivity features, ensuring a seamless and integrated user experience.

3. Proficient in utilizing diagnostic tools to troubleshoot and resolve issues, ensuring the optimal performance and functionality of installed components.

4. Effective collaboration with service advisors, parts departments, and fellow technicians to streamline installation processes and enhance overall service efficiency.

5. Meticulous attention to detail in all installation processes, adhering to Toyota's quality standards and ensuring that all installations meet or exceed customer expectations.

**Professional Experience:**

- Installed a wide range of Toyota Genuine Accessories, including audio systems, navigation units, towing packages, and safety features, enhancing vehicle functionality and customer satisfaction.


- Conducted pre-delivery inspections (PDIs) to ensure all installed components met Toyota's quality standards before vehicle delivery.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Developed and implemented business strategies to achieve business goals and stay competitive.