Jerome Blakley jr
Cheney
Summary
Dynamic leader with extensive experience at Kalispel Tribe Of Indians, adept in enhancing casino operations and guest satisfaction. Excelled in staff training, regulatory compliance, and conflict resolution, boosting employee morale and customer loyalty. Proven track record in fostering team collaboration and executing strategic initiatives, achieving notable improvements in service delivery and operational efficiency.
Gaming industry professional with extensive experience in slot floor supervision, ensuring operational efficiency and customer enjoyment. Proven track record in team collaboration and achieving high standards of service in dynamic environment. Reliable and adaptable, skilled in problem-solving and maintaining regulatory compliance.
Experienced with slot floor management, focusing on operational efficiency and customer satisfaction. Utilizes team coordination and effective communication to ensure seamless gaming experience. Track record of training staff and maintaining compliance with gaming regulations.
Professional casino operations specialist with deep expertise in managing slot floor activities. Adept at optimizing team performance and ensuring smooth operations. Strong focus on collaboration, adaptability, and achieving tangible results. Skilled in conflict resolution, customer service, and maintaining compliance with regulatory standards. Dependable and responsive to evolving needs within fast-paced environment.
Overview
21
21
years of professional experience
Work History
Slot Floor Supervisor
Kalispel Tribe Of Indians/ Northern Quest Casino
02.2004 - Current
- Collaborated with other department supervisors to ensure seamless integration of services across the casino property.
- Ensured smooth casino operations by supervising floor staff and maintaining open communication channels.
- Spearheaded initiatives aimed at improving overall team morale such as recognition programs or team-building activities; resulted in higher employee satisfaction rates.
- Promoted responsible gaming practices among staff and patrons, establishing a safe environment for all guests.
- Maintained compliance with gaming regulations, conducting regular audits and reporting any discrepancies immediately.
- Supported marketing initiatives through the execution of on-floor promotions and events, driving player retention.
- Managed escalated customer complaints professionally, resulting in swift resolution and strengthened loyalty.
- Regularly reviewed security footage to identify potential risks or suspicious activities; coordinated response protocols with casino security personnel when necessary.
- Implemented effective scheduling processes that optimized staff utilization while minimizing labor costs.
- Developed strong relationships with VIP players, offering personalized assistance tailored to their preferences.
- Maximized machine uptime by coordinating closely with maintenance teams for timely repairs and servicing.
- Performed paperwork required for monetary transactions.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Trained, supervised and evaluated workers.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Answered patron queries about machine functions, table parameters and other gambling floor items.
- Handled currency conversions into correct combinations of bills and coins to serve casino patron needs.
Tribal Gaming Agent
Kalispel Tribe Of Indians
01.2008 - 01.2020
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
Education
Associate of Applied Science - Carpentry And Cabinetry
Community Colleges of Spokane
Spokane06-2000
Skills
- Staff training and development
- Cash handling proficiency
- Guest relations
- Employee scheduling
- Casino regulations compliance
- Physical strength and stamina
- Lockout and tagout procedures
- Safety procedures adherence
- Hand tool usage
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent communication
- Team collaboration
- Team leadership
- Team motivation
- Active listening
- Effective communication
- Decision-making
- Cash handling
- Employee supervision
- Team building
- Public relations
- Task prioritization
- Self motivation
- Analytical thinking
- Conflict resolution
- Operations management
- Customer complaint resolution
- Interpersonal communication
- Continuous improvement
- Adaptability
- Policy enforcement
- Currency exchanges
- Staff scheduling
- Performance evaluation
- Problem-solving aptitude
- Employee performance evaluation
- Jackpot payment management
Timeline
Tribal Gaming Agent
Kalispel Tribe Of Indians
01.2008 - 01.2020
Slot Floor Supervisor
Kalispel Tribe Of Indians/ Northern Quest Casino
02.2004 - Current
Associate of Applied Science - Carpentry And Cabinetry
Community Colleges of Spokane
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