Jerome Blanchard
Washington D.C
Summary
Skilled Facilities Manager with talent for building relationships, directing maintenance workers and offering technical support to owners and tenants. Forward-thinking problem-solver with top-notch planning and decision-making skills.
Overview
10
10
years of professional experience
Work History
FACILITIES MANAGER
BioTechnologies
Conrad Washington D.C
02.2023 - 01.2024
- Oversee and approve contracts and providers for services
- Supervise teams of staff including cleaning, maintenance and security
- Ensure that basic facilities such as water and heating, are well-maintained
- Keep office fully stocked with supplies and equipment
- Direct setups and breakdowns of events and meetings
GUEST RELATIONS MANAGER/CONCIERGE
BioTechnologies
Conrad Washington D.C
02.2019 - 01.2023
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction
- Supervised team of 10-25 front desk agents and helped to resolve issues arising during shifts
- Greeted and assisted guests by gathering information pertaining to reservations or requests
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments
- Assist with Overseeing day-to-day operations & coordinating all arrivals and departures of special guests (VIPs, SAs etc.)
- Coordinate and manage communication between guests and staff
- Promote all amenities, conveniences and programs offered.
ADMINISTRATIVE ASSISTANT TO THE EXECUTIVE DIRECTOR
Marriott Marquis Washington D.C
07.2014 - 12.2018
- Prepared correspondence, reports and other documents in final formats, using correct punctuation, capitalization, spelling, grammar and style
- Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies and placing and expediting orders for supplies
- Planned and coordinated internal meetings, off-site events and team-building exercises by selecting vendors and venues, managing budgets and developing event plans
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Created PowerPoint presentations for business development purposes
- Obtained signatures for financial documents and invoices
- Performed research to collect data
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Maintained staff directory and company policy handbook for human resources department
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
Education
ASSOCOATIES DEGREE BUSINESS ADMINISTARTION -
Everest college
Skills
- Critical Thinking
- Problem-Solving
- Strong Communication
- Customer service expert
- Data Collection
- Policy and procedure adherence
- Strategic planning and analysis
- Guest experiences
- Relationship-Building
- Marketing
- Advanced in Microsoft Office
- Conflict Resolution
Timeline
FACILITIES MANAGER
BioTechnologies
02.2023 - 01.2024
GUEST RELATIONS MANAGER/CONCIERGE
BioTechnologies
02.2019 - 01.2023
ADMINISTRATIVE ASSISTANT TO THE EXECUTIVE DIRECTOR
Marriott Marquis Washington D.C
07.2014 - 12.2018
ASSOCOATIES DEGREE BUSINESS ADMINISTARTION -
Everest college