Jerome Blanchard
Washington,D.C
Summary
A seasoned operations manager with a background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, and the ability to make impactful decisions that drive company growth.
Overview
10
10
years of professional experience
Work History
Operations Manager
Roth/Ultimate Staffing
Washington , D.C
04.2024 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved the efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support to meet company objectives.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
- Performed daily backups using Symantec Backup Exec and other backup solutions.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
FACILITIES MANAGER
BioTechnologies
02.2023 - 01.2024
- My duties include overseeing and agreeing contracts and providers for services including security, parking, cleaning, catering and IT
- Supervising teams of staff including cleaning, maintenance and security
- Ensuring that basic facilities, such as water and heating, are well-maintained
- Office being fully stocked with supplies and maintaining guest and team access
- Also directing setups and breakdowns of events and conferences and meetings.
GUEST RELATIONS MANAGER/CONCIERGE
Conrad Washington D.C
02.2019 - 01.2023
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction
- Supervised team of 10-25 front desk agents and helped to resolve issues arising during shifts
- Greeted and assisted guests by gathering information pertaining to reservations or requests
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments
- Assist with Overseeing day-to-day operations & coordinating all arrivals and departures of special guests (VIPS, SAs etc.)
- Coordinate and manage communication between guests and staff
- Promote all amenities, conveniences and programs offered
ADMINISTRATIVE ASSISTANT TO THE EXECUTIVE DIRECTOR
Marriott Marquis Washington D.C
07.2014 - 12.2018
- Prepared correspondence, reports and other documents in final formats, using correct punctuation, capitalization, spelling, grammar and style
- Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies and placing and expediting orders for supplies
- Planned and coordinated internal meetings, off-site events and team-building exercises by selecting vendors and venues, managing budgets and developing event plans
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Created PowerPoint presentations for business development purposes
- Obtained signatures for financial documents and invoices
- Performed research to collect data
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Maintained staff directory and company policy handbook for human resources department
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation
Education
ASSOCOATIES DEGREE - BUSINESS ADMINISTARTION
Everest college
01.2012
Francis L Cardozo High School
01.2010
Skills
- Customer Service
- Process Improvement
- Organizational Management
- Business Planning
- Maintenance Planning
- Incidents management
- Inventory Management
- Management
- MS Office
- Team Building/Leadership
- Customer Relationship Management
- Data Archiving
- Troubleshooting and problem-solving
- High-pressure environments
- Workforce Management
- Advanced training in [Software]
- Business Administration
- Data Management
- Schedule oversight
- Strategic Planning
Languages
English
Timeline
Operations Manager
Roth/Ultimate Staffing
04.2024 - Current
FACILITIES MANAGER
BioTechnologies
02.2023 - 01.2024
GUEST RELATIONS MANAGER/CONCIERGE
Conrad Washington D.C
02.2019 - 01.2023
ADMINISTRATIVE ASSISTANT TO THE EXECUTIVE DIRECTOR
Marriott Marquis Washington D.C
07.2014 - 12.2018
ASSOCOATIES DEGREE - BUSINESS ADMINISTARTION
Everest college
Francis L Cardozo High School
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