Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jerome Coleman

Memphis,United States

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated Type Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Sales Associate

DoorDash
08.2017 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Oil Change Technician

Jiffy Lube
08.2021 - 06.2024
  • Kept shop areas neat, clean, and free of safety hazards.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Greeted customers and answered questions about oil changes and other services.
  • Minimized errors by double-checking all work before releasing vehicles back to clients, ensuring their safety and long-term reliability.
  • Dismounted and mounted tires to perform air checks, rotations, and rebalances.
  • Assisted management in maintaining proper inventory levels, reducing waste and ensuring availability of required materials for services.
  • Increased overall shop productivity by maintaining a clean and organized work environment.
  • Enhanced customer trust and loyalty through clear communication of service recommendations and explanations of performed tasks.

Customer Service Representative

Chic-Fil-A
06.2020 - 07.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Education

Associate Of Applied Business - Agricultural Business

Northwest Community College
Senatobia, MS
06.1998

High School Diploma - History

Charleston High
Charleston, MS
05.1995

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Problem-Solving
  • Excellent people skills
  • Reliable and punctual

Timeline

Oil Change Technician

Jiffy Lube
08.2021 - 06.2024

Customer Service Representative

Chic-Fil-A
06.2020 - 07.2021

Sales Associate

DoorDash
08.2017 - Current

Associate Of Applied Business - Agricultural Business

Northwest Community College

High School Diploma - History

Charleston High
Jerome Coleman