Jerome Dekat
LEES SUMMIT,MT
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
31
31
years of professional experience
Work History
Op Tech
Lake City Ammunition Plant
08.2015 - Current
- Operated and Maintained SCAMP lines and CCMES machines in case line
- Showed strong level of problem solving and repairing on such lines
- Had good communication/relationship with engineers
- Operated and maintained priming machines
- Brought to engineering's attention the value of updating Inspect with a camera system vs the Eddy Current system in use today. This project is currently being worked on.
Inside Sales Support/Tech Support
CPS Distributors
10.2014 - 08.2015
- Sales Support for outsides Sales Reps, Customer support and Tech Support
- Provided Tech support being installed by customers
- Met customer call guidelines for service levels, handle time and productivity.
Tech/Shop Manager
McDonald Auto Body
05.2014 - 10.2014
- Installation of automotive safety devices.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in the breaking down and rebuilding of cars
- Collected info for quotes for repairs
Tech/Shop Manager
KC Tint works
08.2013 - 05.2014
- Installation of lift kits on trucks
- Ordering of product and shop supplies
- Custom installations on car audio
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduling
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Sales
Cable Dahmer Buick, GMC, Cadillac
02.2013 - 08.2013
- New and Used Car Sales
Inside Sales/Tech Support
Santa Fe Distributors
03.2003 - 02.2013
- Insides Sales Support for outside Reps, Customer Service, Tech Support For 2-way Communications and 12 Volt/car audio and video
- Ordering of product, Processing Returned goods, building coax cables, Programming of 2-way radios
- Research new products and new manufactures in order to stay up with the fast changing market of car audio and automotive market
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Tracked sales data for analysis and forecasting.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Wrote detailed technical documentation for company products.
- Assisted customers in troubleshooting product issues and provided timely technical support.
Tech/Sales
AudioMart
04.1993 - 03.2003
- Designed and built hi end custom car audio systems
- Ordering of shop supplies and Product
- Scheduling of jobs
- Demonstrated leadership skills in managing projects from concept to completion.
- Designed and built hi end home audio speakers
- Earned "Top 100 installers in US" title
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
Education
General -
Ruskin High
Kansas City, MO05.1991
Skills
- Customer Service
- Preventive Maintenance
- Diagnose and Repair
- Fabrication with Metal, Plastic, Composite Materials, Wood etc
- Good Communication skills
- Time Management
- Product Development
- Task Prioritization
- Team Collaboration
- Continuous Improvement
- Equipment Troubleshooting
- Teamwork and Collaboration
- Problem-solving abilities
- Decision-Making
- Attention to Detail
Accomplishments
- Eagle Scout
- Top 100 installers in the US for Car Audio
- Designed and built full tube chassis car
- Built a 14 foot boat from wood and Fiberglass
- Installed a stereo system in a Corporate Jet
- 2 of my personal cars have been in magazines
- 2 cars I built for customers have been full features in Magazines
hobbies
Building and flying FPV Drones
Building and program using G-Code 3-D printers
Building and racing RC Cars
Currently building a truck for my son, I built the engine that super charged and full Holley EFI that I learned the tuning program on.
Timeline
Op Tech
Lake City Ammunition Plant
08.2015 - Current
Inside Sales Support/Tech Support
CPS Distributors
10.2014 - 08.2015
Tech/Shop Manager
McDonald Auto Body
05.2014 - 10.2014
Tech/Shop Manager
KC Tint works
08.2013 - 05.2014
Sales
Cable Dahmer Buick, GMC, Cadillac
02.2013 - 08.2013
Inside Sales/Tech Support
Santa Fe Distributors
03.2003 - 02.2013
Tech/Sales
AudioMart
04.1993 - 03.2003
General -
Ruskin High
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