Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jerome Drisdom

Fiber Technician
Select,CA

Summary

Dependable Fiber Optic Technician with extensive breadth of experience in fiber optics functioning and repair paired with deep knowledge of fiber optic testing equipment. Offering 14 years of vast experience installing, repairing and maintaining cable lines for cable, Internet and television. Comfortable working under extreme pressure and in inclement weather.

Overview

12
12
years of professional experience
31
31
years of post-secondary education

Work History

Fiber Optic Technician

Pratt Communication
Santa Ana, CA
04.2018 - 04.2023
  • Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
  • Conducted site surveys to validate customer's infrastructure deliverables.
  • Installed and configured new devices and system components.
  • Coordinated installation of new users and relocations of existing users.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide

Cable Installation Technician

Pacific Broadband Installation
Los Angeles , CA
01.2011 - 03.2018
  • Demonstrated equipment capabilities to customer and responded to questions and complaints.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Repaired and updated equipment to conform to company-wide standards.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Coordinated with customers to meet needs and requirements swiftly and to high standards.
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Coordinated installation of new users and relocations of existing users.

Education

GED -

Los Angeles Trade Technical College
Los Angeles, CA
03.1992 - 03.2023

Skills

Device Installation

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Timeline

Fiber Optic Technician

Pratt Communication
04.2018 - 04.2023

Cable Installation Technician

Pacific Broadband Installation
01.2011 - 03.2018

GED -

Los Angeles Trade Technical College
03.1992 - 03.2023
Jerome DrisdomFiber Technician