Jerome Edwards
Milwaukee,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Lead Night Auditor
White Lodging Services Corporation (312)494-9301
Merriville, Indiana
06.2012 - 12.2022
- Maintained accurate records of guest room bookings, arrivals, and departures.
- Performed check-ins, check-outs, and collected payments from guests.
- Provided excellent customer service to guests in all areas of hotel operations.
- Assisted with resolving customer complaints or issues in a timely manner.
- Verified accuracy of guest accounts during the shift changeover process.
- Ensured that all front desk personnel followed procedures for security and cash handling.
- Trained new staff members on proper use of computer systems and front office processes.
- Monitored closed circuit cameras throughout the property to ensure safety and security protocols were being followed.
- Reviewed daily activity reports for discrepancies and took appropriate action as needed.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Tracked income and expenses for business using accounting software.
- Computed bills, collected payments and made change for guests.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Posted incidental charges to ledgers, manually or by using computers.
- Completed nightly updates to hotel rates and individual room charges.
- Processed credit card transactions accurately while adhering to PCI requirements.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Education
Business Diploma - Accounting And Data Processing
MBTI Business Training Institute
Santurce, PR06-1980
Associate of Arts - Accounting
Milwaukee Area Technical College
Milwaukee, WIBachelor of Science - Business Administration and Management
University of Whitewater
Whitewater, WISkills
- Audit Compliance
- Front Desk Management
- Report Generation
- Hotel operations
- Accounting knowledge
- Property Management Systems
- Office Supervision
- Records Management
Accomplishments
- Served in a supervisory or management role in three different banking institutions (M&I Bank, Bank One and US Bank)
- Received several outstanding service awards for exceeded department productivity and customer service goals.
- Earned multiple certificates and training awards for computer literacy, micro-soft office, communication, diversity, team work and leadership.
References
References available upon request.
Timeline
Lead Night Auditor
White Lodging Services Corporation (312)494-9301
06.2012 - 12.2022
Business Diploma - Accounting And Data Processing
MBTI Business Training Institute
Associate of Arts - Accounting
Milwaukee Area Technical College
Bachelor of Science - Business Administration and Management
University of Whitewater
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