Jerome Evans

Conducted post-trip inspections upon arrival at destination.

Maintained accurate logs of driving activities to ensure compliance with federal regulations.

Conducted assessments to determine skill gaps of existing personnel.

Delivers, assesses and coaches the designated training curricula according to the needs of the organization as determined by the leadership and training teams. Completes the final evaluation and conducts the final coaching session to determine participants performance rating.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Models professional behavior at all times and continually communicates behavioral expectations to trainees.
Communicates with other driver trainers and field managers about operations, trainee issues, and training needs to perform job.

• Assessed employee development needs and provided feedback on their progress towards meeting goals.
• Documented all training activities including attendance records, feedback forms, surveys.
• Maintained up-to-date records of trainee progress and provided regular updates to management team.
• Monitored participants' progress during the training session.
• Maintained accurate records of production data such as number of pieces produced, scrap rates.
• Provided training for new employees on proper operation of planer machines.
• Calibrated cutting tools in order to maintain precise dimensions of cut parts.

• Educate customers on the underwriting process and reviewing account documents to assess risk.
• ● Interact with customers on the phone, receiving inbound calls, and also making outbound calls to the customer guiding them through the purchase process, reviewing and approving their documents, and answering questions they may have.
• ● Building relationships with our customers and supporting them throughout the purchasing process.
• ● Review account documents to assess risk and help identify trends.
• ● Ensure compliance with underwriting policies and be familiar with constant changes in policy and procedures.
• ● Utilize the proprietary software tools, as well as external tools such as consumer credit bureaus and other internet sources, to assist in the decision making process
• ● Helping resolve customer account issues; title and registration, repairs needed after vehicle delivery, and financing inquiries
• ● Partner with internal teams such as the Resolution department, Titles/Registration, Financial Operations, and other key Carvana departments.

• ● Provide real-time monitoring via available tools (Verint Real-Time Adherence, Avaya CMS Supervisor, T3, etc.) and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives
• ● Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals / business objectives for a multi-site operation.
• ● Maintain constant communication with Operations teams to coordinate needed staffing adjustments based on current and forecasted results.
• ● Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site operation.
• ● Perform any other duties as assigned.
• ● Compares results to forecast and identify opportunities for improvement