Jerome Fitzpatrick
Houston,TX
Summary
Dynamic operations manager with a strong work ethic and a customer-oriented approach, successfully led teams at Jay Fitz Appeal. Expert in staff training and development, I implemented process improvements that enhanced workflow efficiency and increased customer satisfaction. Proven ability to manage inventory and optimize operations for superior service delivery.
Overview
8
8
years of professional experience
Work History
Owner/Operator
Jay Fitz Appeal
02.2021 - Current
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Oversaw inventory management, including tracking stock levels and ordering supplies as needed.
- Developed marketing strategies to increase brand awareness and drive customer engagement.
- Trained and mentored staff on best practices for customer service and operational efficiency.
- Implemented process improvements that enhanced workflow and reduced turnaround times.
Maintenance Crew Leader
Destiny Cleaning Service
05.2022 - 10.2025
- Led maintenance crew in executing daily cleaning operations, ensuring quality and efficiency.
- Trained new team members on safety protocols and equipment usage for optimal performance.
- Coordinated workflow schedules to maximize productivity and meet client expectations.
- Implemented inventory management processes to maintain supplies and reduce waste.
Manager's Assistant
112 Event Space
08.2021 - 05.2022
- Coordinated event logistics, ensuring seamless execution of activities within tight deadlines.
- Assisted in budget management, tracking expenses and maintaining financial accuracy for events.
- Developed and maintained relationships with vendors, enhancing service quality and reliability.
- Streamlined communication among team members, improving collaboration and project efficiency.
Sales Assistant
My Brand Store
07.2020 - 05.2022
- Assisted customers with product selections, enhancing overall shopping experience.
- Managed inventory levels and restocked merchandise to maintain optimal sales floor presentation.
- Processed transactions efficiently, ensuring accurate cash handling and customer receipts.
- Collaborated with team members to develop promotional displays that increased foot traffic.
Manager on Duty
Game Room
01.2018 - 02.2020
- Supervised daily operations, ensuring optimal guest experience and adherence to safety protocols.
- Trained and mentored staff on customer service excellence and operational efficiency.
- Implemented inventory management systems to streamline stock control and reduce waste.
- Developed and enforced policies to enhance team performance and compliance with regulations.
- Coordinated scheduling for staff, optimizing coverage during peak hours for improved service delivery.
- Trained employees in essential job functions.
Education
GED -
Detroit Works
Detroit, MI06-1991
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Personnel management
- Operations oversight
- Strong work ethic
- Customer-oriented
- Lift up to [number] pounds
Timeline
Maintenance Crew Leader
Destiny Cleaning Service
05.2022 - 10.2025
Manager's Assistant
112 Event Space
08.2021 - 05.2022
Owner/Operator
Jay Fitz Appeal
02.2021 - Current
Sales Assistant
My Brand Store
07.2020 - 05.2022
Manager on Duty
Game Room
01.2018 - 02.2020
GED -
Detroit Works