Jerome Gorman
Wyoming,Michigan
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Celebration Cinema
03.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored security to protect employees, customers and property.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Service Advisor
Velocity Motors
08.2018 - Current
- Educated customers regarding regular maintenance to preserve vehicle condition.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Service Advisor
Borgmanmazda
06.2021 - 12.2021
- Documented problems and corrective actions to maintain records.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
Education
High School Diploma -
Kenowa Hills High School
Grand Rapids, MI06.2017
Skills
- Manage Budgets
- Directing Team Members
- Customer Relationship Management
- Employee Performance Evaluations
Timeline
Assistant Manager
Celebration Cinema
03.2022 - Current
Service Advisor
Borgmanmazda
06.2021 - 12.2021
Service Advisor
Velocity Motors
08.2018 - Current
High School Diploma -
Kenowa Hills High School