Jerome G. Sapo
Anchorage,Alaska
Summary
Military Veteran with on going years of experience in the fast-paced environment of the United States military. Efficient Motor Vehicle Operator with military experience that has made me disciplined, orderly, and dependable. Able to follow orders, and make decisions under stress. I have a background of 2+ years of hospitality and customer service which allows me to be able to understand customer needs with people first mentality and work in a fast-paced environment. I am able to provide productive work and have a dependable work ethic. I am committed to excellence with excellent teamwork skills, active learning skills, and communication skills. I am always dedicated to high levels of customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Motor Transport/ Fatality Management Specialist
US ARMY RESERVES
JBER ALASKA
08.2023 - Current
Courier
Fedex Express
6050 Rockwell’s Ave, Anchorage Alaska
02.2023 - Current
- Delivered packages efficiently across designated routes, ensuring timely and accurate service.
- Managed delivery schedules to optimize route efficiency and minimize delays.
- Coordinated with dispatch to confirm delivery instructions and address customer inquiries.
- Maintained vehicle compliance for safety by conducting regular inspections and routine maintenance checks.
- Data entry of packages into designated delivery routes.
Motor Transport Operator
U.S. Army Reserves
Joint Base Lewis-McChord, WA
01.2021 - 08.2023
- Executed monthly vehicle assessments and maintenance tasks to uphold safety and reliability standards.
- Administered structured monthly counseling for soldiers, focusing on individual progress and leadership development.
- Facilitated physical training during battle assemblies to enhance soldiers' readiness for Army fitness standards.
Motor Transport Operator/Team Leader
U.S. Army
Joint Base Lewis-McChord, WA
01.2018 - 01.2021
- Oversaw secure transportation of $6,000,000 in equipment assets and ammunition across domestic and international locations.
- Ensured vehicle safety compliance through thorough inspections and maintenance every day of the week to support deployment readiness.
- Trained and mentored personnel in physical training and leadership.
- Led and trained foreign nationals on how to drive and maintain U.S. vehicles.
- Logged over 100,000 combined miles in the United States and overseas.
Front Desk/Booking team/Customer Service
Serenti Hotel
Saipan, MP
01.2016 - 01.2018
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Processed online bookings from Expedia and Booking.com to ensure seamless customer experiences.
- Assisted in organizing room placements for visitors and tourists. Supported team in optimizing guest accommodations. Contributed to enhancing visitor experiences through effective room arrangements.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed incoming call operations to ensure efficient communication.
Education
U.S. Army Advanced Individual Training
Fort Leonardwood, MO08.2018
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U.S. Army Basic Combat Training
06.2018
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Saipan Southern High School
Saipan, MP06.2016
Skills
- Leadership
- Leadership schools and classes
- Communication
- Time Management
- Secret Clearance
- Equipment Handling
- Customer Service
- Work ethic
- Responsible & Loyal
- Bilingual
- Multi-Military Licensed vehicle operator
- Perfect Driving Record
- 5 Different Gas/Diesel Models
Certification
- Distributed Leadership Course I
- Military Hazmat Certification
- Ammo Handler
- Information Security
- Combat Life Saving Course
LANGUAGES
Fluent in English and Filipino.
MILITARY AWARDS
Army Good Conduct Medal, Global War On Terrorism Expeditionary Medal, Army Achievement Medal, Army Certificate Of Achievement, Drivers/Mechanics Badge, Overseas Ribbon, Army Service Ribbon, National Defense Service Medal
Affiliations
US ARMY Active Duty
US ARMY RESERVES
Timeline
Motor Transport/ Fatality Management Specialist
US ARMY RESERVES
08.2023 - Current
Courier
Fedex Express
02.2023 - Current
Motor Transport Operator
U.S. Army Reserves
01.2021 - 08.2023
Motor Transport Operator/Team Leader
U.S. Army
01.2018 - 01.2021
Front Desk/Booking team/Customer Service
Serenti Hotel
01.2016 - 01.2018
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U.S. Army Basic Combat Training
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Saipan Southern High School
U.S. Army Advanced Individual Training