Jerome Johnson
Waldorf,United States
Overview
16
16
years of professional experience
Work History
Transportation Specialist
District Department of Transportation
Washington , DC
09.2022 - Current
- Serves as an advisor to the Deputy Associate Director, the Associate Director, Operations Administration, and other high-ranking officials on comprehensive traffic planning processes.
- Develop, review, analyze, and provide recommendations on the impact and relationships of different physical, economic, social, and functional elements of traffic projects, and probable/possible effects on the surrounding community. Prepare reports in graphic form.
- Participate in negotiations for the administration of contracted work efforts, and develop Statements of Work (SOW). Conduct a continuing survey and data monitoring to ensure all contracted work confirms to current DDOT/TOA acquisition policies.
- Performs expert transportation planning duties associated with investigating and analyzing street traffic conditions to determine the need for traffic control measures (including traffic engineering studies, warrant analysis, sign maintenance requests, traffic impact studies, traffic calming, parking signs, studies and regulations, and residential permit parking). Work zone safety, maintenance of traffic plan reviews, traffic control plans (TCP) approval inspection, and special event traffic control.
- Review street improvement plans to determine the need for traffic control devices, prepare plans, specifications, and estimates for the installation of traffic signal systems.
- Prepare planning, design, and research studies to look at existing and proposed traffic control measures and methodologies.
- Assesses the operational effectiveness of the transportation system relative to capacity design, level of service and safety.
- Collects and analyzes data on traffic operations, pedestrian planning and design, transportation system management, safety enforcement and transit operational requirements.
- Review, analyze, and provide technical comments on design plans submitted by private consultants and other DDOT administrations for conformance with District standards.
- Represent DDOT in all areas of traffic planning meetings, conferences, and hearings, and serve as a representative for DDOT with ANC groups, professional groups such as engineers, architects, lawyers, etc., and others that may be directly involved with traffic planning problems and local officials.
- Developed a scope of work for consultant studies designed to improve the transportation system and safety.
- Coordinate with other office personnel to include safety, engineering, and planning, as well as District and regional agencies, to ensure mutual commitment to basic policy regarding land use and transportation system compatibility.
- Develop and recommend program evaluations that are necessary for assessing market-based strategies to improve traffic system efficiency.
- Keep abreast of emerging technologies in the area of traffic planning in order to ensure program enhancement.
Information Technology Specialist
Washington DC Metropolitan Police Department/DDOT
Washington DC, United States
10.2011 - 09.2022
- Document repair processes, and helped streamline procedures for future technical support actions.
- Remove malware and viruses from laptops and desktop systems using specialized software.
- Plan and manage routine, scheduled repairs on photo enforcement equipment.
- Assist in the technical support process refinement to improve customer service and support.
- Explain technology-related details in easy-to-understand terms to individuals from all walks of life, and in various job positions.
- Displayed the ability to diagnose, repair, and provide instructions remotely, as well as in person.
- Responds to troubleshooting calls and emails from users of the network
- Identify and resolve unusual conditions within the program’s Field Operations Manager.
- Identify and report on field issues for resolution in a timely manner.
- Respond to supervisor requests regarding software and hardware issues.
- Utilizes a ticket tracking application to receive, process, track, and dispose of problems and issues.
- View, evaluate, and interpret civil traffic complaints through the use of various photo enforcement technologies.
- Evaluate evidence and database information to identify alleged violators and determine if a violation occurred
- Authorize traffic complaints based on the analysis of photo enforcement business rules.
- Respond to inquiries from the public regarding civil traffic complaints, citations, and photo enforcement policies.
- Document daily repair processes and help streamline procedures for future technical support actions.
- Respond and provide assistance for requests from users and directed individuals through basic troubleshooting tasks.
- Assist in the technical support process refinement to improve customer service.
- Communicate daily with vendors to obtain replacement hardware or software, and escalate more complex concerns.
- Consult via telephone to understand user problems, run through testing scripts, and ask probing questions to locate root causes.
- Review the current hardware and software and recommend modifications to increase the system's speed.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Provide local and remote Tier 1 IT support for hardware and software to company personnel.
- Research, document, and escalate support cases to higher levels of support when unable to resolve issues using available resources.
- Regularly evaluate IT systems to ensure they meet the standards of the District Government.
- Assist with network administration tasks to troubleshoot hardware and software.
- Ensure that the data collected is accurate, and that storage is safe and secure.
- Support the day-to-day operations to ensure that all systems are communicating effectively.
- Observe system functioning and enter commands to test different areas of operations.
- Deliver local and remote Tier 1 IT support for hardware and software to company personnel.
- Assist end users with software and hardware troubleshooting to determine the causes of system malfunction.
Operations Assistant
Wiley Rein LLP
Washington DC, United States
09.2009 - 05.2010
- Performed general clerical duties, including but not limited to duplication, mailing, filing, and the distribution of UPS, FedEx, and Airborne packages.
- Retrieved high-value assets data and delivered reports in a timely fashion.
- Created and modified documents using MS Word.
- Maintained cutting-edge policies and procedures for an ever-changing environment.
- The inventory database is maintained for firm-wide furniture and artwork.
- Provided general office support as needed
- Directed customer communication to appropriate department personnel, and offered information to resolve inquiries, boosting customer satisfaction.
- Oversaw expense reports, and support documentation filing systems.
- Assisted management in making important decisions by collecting, organizing, and modeling data.
- Planned routine operations and special projects under the direction of the operations manager.
- Detailed operational activities by producing and distributing high-quality reports.
- Entered invoice data into the company database and updated details, including customer contacts and delivery dates, to keep information current.
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
- Verified and logged deadlines in response to daily inquiries and requests.
- Kept detailed inventory records and made supply orders, cutting costs by monitoring use, and effectively sourcing products.
- Screened and verified visitors for identification credentials and purpose of visit to maintain the security of personnel and the office environment.
- Automated office operations, as well as managed client correspondence, record tracking, and data communications.
- Aided senior leadership during the executive decision-making process, generating customer and performance data reports to recommend corrective actions and improvements.
- Attended meetings and took meticulous notes to disseminate to all participants.
- Conducted research using various media sources to obtain relevant data for staff requirements.
- Elevated customer satisfaction ratings by resolving issues for speedy resolutions.
- Handled all incoming calls and directed callers to the appropriate department or employee.
- Spearheaded special projects and efficiently carried out effective problem-solving
- Developed and implemented efficient filing systems and customer database protocols.
- Improved productivity initiatives, managing office support tasks, and coordinating itineraries and scheduling appointments.
- Requisitioned office supplies, assisted in payroll, performed recordkeeping, and tracked timecards for all departmental office employees.
- Updated the system to organize office documentation, maximizing efficiency, and increasing productivity.
- Supported office operations, managed client correspondence, tracked records, and handled internal communications.
- Oversaw office inventory by restocking supplies, and submitting purchase orders.
- Assisted in developing and implementing operational strategies to ensure efficient operations.
- Planned routine operations and special projects under direction of operations manager.
- Assisted with set up for social events and food deliveries.
Education
Bachelor's Degree - Criminal Justice
University Of Nevada Las Vegas
Las Vegas, NV, United States06.2009
Skills
- Traffic planning
- Data analysis
- Traffic control measures
- Contract management
- Project management
- Documentation management
- Managing schedules
Job Related Training
- Train The Trainer
- Project Management
- IT Project Management
- Preparing For Management
- CLDFND: Server & Infrastructure
- AWS Professional Solutions
- Intro To Government Contracting
- Cybersecurity Awareness,
- OCTO Cyber Security (KB4)
- Comp TIA A+ Software Troubleshooting
References
References available upon request.
Summary
Devoted to staying efficient through long hours of work with excellent customer service and communication skills. Determined work ethic and well-versed in inventory control and supply management.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Transportation Specialist
District Department of Transportation
09.2022 - Current
Information Technology Specialist
Washington DC Metropolitan Police Department/DDOT
10.2011 - 09.2022
Operations Assistant
Wiley Rein LLP
09.2009 - 05.2010
Bachelor's Degree - Criminal Justice
University Of Nevada Las Vegas
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