Jerome Johnson III

Currently in HCO Learning and Education as a Human Resource Specialist, GS-0201-12. I have been a Frontline Training Liaison for over five years, working with leadership in various roles.

I have been trained on and attained proficient knowledge of web-based programs, such as TRIMS (Training Room Inventory Management System), ITM (Integrated Talent Management), and STETS (Service-Wide Travel Estimator).

I utilize the IRS mission to follow the tax laws passed by Congress. The IRS's role is to make sure the majority of compliant taxpayers follow the tax laws.

I have received training and gained access to ITM. I am able to add items and schedule offering data into ITM.

I have taken it upon myself to become acquainted with the Kirkpatrick Model by Donald Kirkpatrick, which includes four levels of learning: Reaction, Learning, Behavior, and Results, that I instill in my everyday work process to evolve.

Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our services.

Researched various contractors for education classes for my management and program analysts to see if there is any affiliation with higher education classes or certification.

I effectively communicate both in writing and orally with peers, management, and customers.

• Input vacancy announcements for both internal and external announcements.
• Evaluates both internal and external qualifications determinations.
• Reviews, promotions, certificates, documents, selections.
• Schedules and conducts orientation for new employees.
• I am trained on the following programs: Career Connector, USAcess, Selective Service, and OPM.GOV, e-QIP, SETR, Saba, ABIS, HR Connect, People Trak, E-Verify, and Timis.
• DEU certified in August 2017.
• In May 2017, a round table was conducted for resume building for the AIM Conference.
• During the government shutdown, I was deemed essential personnel. During that time, I would contact applicants via email and phone, making sure they understood the IRS was still hiring throughout the shutdown. I ensured all documents were scanned in and uploaded into the virtual files. Keeping the system updated.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Provided support and guidance to colleagues to maintain a collaborative work environment.

• Instruct employees on the new program and refresher courses for 11200, 12100, 12200, and 12300 programs.
• Edit and write teaching guides for each BMF program listed above.
• I taught BMF classes for new employees and refresher classes for continuing employees for the upcoming tax season.
• On the job instructing my students while they were working on live work (OJI)

• Quality review of the following BMF forms 1110x, 11200, 11250, 1160, 11650, 1170x, 11900, 12100, 12300, and 15500.
• Completed quality and CARE reviews on BMF forms, or ERS/ICO tax examining technician.
• Analyzing quality review data to determine error trends, and formulating a strategy to resolve issues impacting quality, and educating employees in order to prevent future errors.
• Inputting quality review results in the EQSP system in order to provide the agency and employees with accurate MEPS evaluation data.
• Document errors and provide the ERS tax examiner the with supporting documentation to substantiate and communicate the error to provider the IRM reference to communicate the proper procedures
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

• Resolved tax inquiries with proficiency.
• Separate various tax forms, and prepare for storage.
• Input taxpayer information into the IDRS system from tax forms that were sent in by the taxpayer.

• Identifying missing, incorrect, and unrecognizable data, and taking the proper action to correct errors.
• Made decisions regarding changing the check or remittance amount to balance blocks of information, view transactions, and delete items.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.