Jerome Latch
Glen,MS
Summary
Experienced Area Manager proficient in managing multi-site operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
17
17
years of professional experience
Work History
Assistant Manager
America’s Car-Mart
04.2024 - Current
- Completed Future Manager training in less than 60 days.
- Manage daily operations, ensuring smooth functioning of all departments including Sales, Service, and Inventory.
- Ensures Company standards and/or expectations for sales, collections, costs containment, and profitability are met.
- Reviews collection reports to ascertain status of collections and outstanding balances and learns to improve effectiveness of current collection policies and procedures.
- Ensures the quality of every customer service experience meets and/or exceeds Company standards.
Claims Adjuster/Auto Appraiser/Property Inspector
Trinity Adjusting Services
09.2019 - 04.2024
- Examined claims forms and other records to determine insurance coverage.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
- Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
Client Solutions Specialist II
Cox Automotive/Manheim Express
02.2021 - 06.2023
- Provided vehicle inspections, valuations, and recommendations to automotive dealers and General Managers for pricing.
- Utilizing analytical data, I provided guidance to automotive dealers to improve sales conversion rates and market share
- I collaborated with the sales team in educating, selling, and training customers on Manheim Express’ products and services.
Director of Operations
Aramark/HCA Healthcare
04.2016 - 09.2019
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Served as the Regional Safety Leader, with responsibility for 16 Districts within Facility Services, covering multiple lines of business to include Engineering, Transportation, Custodial, Healthcare Environmental Services, Grounds and Leased Labor.
- Served as the facility's representative on the South Florida Region's Disaster Oversight and Environment of Care committees.
Regional Director of Operations
Crothall Healthcare Services
12.2007 - 04.2016
- Managed 10 healthcare facilities, covering 29 locations totaling more than 4.5 million square feet.
- Oversaw 10 Facility Directors, 6 Patient Experience Managers/Patient Ambassadors, 25 Management Staff, 550+ associates.
- Managed volume exceeded $21million in company and client budgets.
- Served as a tour and reference account for the International Sanitary Supply Association's audit of Crothall Healthcare's successful certification with CIMS-GB (Cleaning Industry Management Standard – Green Building).
- Served on the company's Process Standardization Committee, establishing policy, procedures, and best practices.
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Reduced expenditures for the region through cost analysis and effective budget management.
- Championed new technology adoption within the region to enhance operational capabilities and improve overall efficiency levels.
Education
Bachelor of Science - Business Administration
Liberty University
Lynchburg, VASkills
- Operations Management
- Business Development
- Contractor Negotiations
- Budgeting
- Vehicle Evaluation
- Compliance Management
- Process Improvement
- Multi-Site/Multi-Department Management
- Inventory Management
- Microsoft Office
- Staff Training and Development
- Strategic Planning
Timeline
Assistant Manager
America’s Car-Mart
04.2024 - Current
Client Solutions Specialist II
Cox Automotive/Manheim Express
02.2021 - 06.2023
Claims Adjuster/Auto Appraiser/Property Inspector
Trinity Adjusting Services
09.2019 - 04.2024
Director of Operations
Aramark/HCA Healthcare
04.2016 - 09.2019
Regional Director of Operations
Crothall Healthcare Services
12.2007 - 04.2016
Bachelor of Science - Business Administration
Liberty University
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