Shanice Halladeen
Jonesboro,GA
Summary
Dedicated and results-driven professional with extensive experience in team leadership, customer service, payroll administration, and sales. Skilled at cultivating positive relationships, streamlining processes, and implementing effective problem-solving strategies. Demonstrates a strong background in training, coaching, and employee development to ensure high performance and customer satisfaction. Highly organized, detail-oriented, and adaptable to fast-paced environments. Proactive and goal-oriented professional seeking to leverage expertise in a challenging and rewarding role.
Overview
12
12
years of professional experience
Work History
Cashier/Front Desk Customer Service Representative
Publix Grocery Store
09.2024 - 12.2024
- Processed customer transactions efficiently, ensuring accuracy in pricing, payments, and cash handling
- Assisted customers with inquiries, returns, and exchanges while adhering to company policies
- Resolved customer concerns professionally, enhancing satisfaction and retention
- Maintained a clean and organized checkout area to ensure a positive shopping experience
- Provided product recommendations and assisted customers in locating merchandise
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
Payroll and Human Resources Associate
Jamaican Flavors Restaurant
01.2024 - 08.2024
- Managed end-to-end payroll processing, ensuring accuracy and compliance with company policies and regulations
- Administered recruitment processes, including job postings, candidate screenings, and interview coordination
- Maintained employee records, processed new hire paperwork, and facilitated on-boarding procedures
- Addressed employee inquiries regarding payroll, benefits, and HR-related matters
- Generated reports on staffing trends, turnover rates, and salary benchmarks to support strategic decision-making
- Played an instrumental role in the successful completion of various HR projects, including employee engagement surveys, policy revisions, and process improvements.
- Contributed to the ongoing success of the payroll department by actively participating in professional development opportunities and staying current on industry trends and best practices.
Team Leader/Manager
Ibex call center
11.2016 - 04.2023
- Company Overview: AT&T Sales, AT&T reconnects and Comcast TV Internet and homephone
- Led, trained, and mentored a team of 20+ agents, ensuring high performance, engagement, and adherence to company policies
- Monitored daily operations, provided performance feedback, and implemented strategies to enhance efficiency and productivity
- Conducted team meetings to set goals, address challenges, and foster a collaborative work environment
- Managed remote teams using virtual tools to maintain productivity and engagement
- Developed and executed initiatives to improve customer satisfaction and operational excellence.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
Activation Specialist
Alorica Call Center
01.2014 - 02.2016
- Company Overview: Comcast TV Internet and Home phone
- Assisted customers with activating self-installation kits for Comcast services, providing technical support and troubleshooting guidance
- Conducted market research and analyzed customer feedback to improve service activation processes
- Coordinated with sales teams to ensure seamless customer onboarding and service activation.
- Boosted customer retention rates by delivering personalized support throughout the activation process.
- Helped maintain compliance with industry regulations through diligent monitoring of software licensing requirements during activations.
Outbound Sales Associate
Tritel Service Call Center
01.2013 - 12.2013
- Company Overview: Digicel Mobile
- Engaged prospective customers through targeted sales outreach, promoting products and services tailored to their needs
- Delivered compelling sales presentations customized for each customer, leading to increased conversions
- Consistently met and exceeded sales targets through strong communication and negotiation skills
- Provided valuable insights to management regarding customer preferences and market trends
- Maintained compliance with company policies and industry regulations throughout the sales process.
Education
Business - Mathematics, Human and Social Biology, Principles of Business
Portmore Community College
Jamaica06-2013
CXC - English, Home Management, Office Admin
Bridgeport High School
Jamaica 06.2011
Skills
- Leadership & Team Development
- Customer Service Excellence
- Payroll & Human Resources Administration
- Process Improvement & Efficiency
- Conflict Resolution & Problem-Solving
- Cash Handling & Transaction Processing
- Retail Merchandising & Inventory Control
- Recruitment & Employee Onboarding
- Time Management & Organization
- Training & Performance Management
- Recruitment and onboarding
- Customer experience management
Languages
English
Full Professional
Timeline
Cashier/Front Desk Customer Service Representative
Publix Grocery Store
09.2024 - 12.2024
Payroll and Human Resources Associate
Jamaican Flavors Restaurant
01.2024 - 08.2024
Team Leader/Manager
Ibex call center
11.2016 - 04.2023
Activation Specialist
Alorica Call Center
01.2014 - 02.2016
Outbound Sales Associate
Tritel Service Call Center
01.2013 - 12.2013
Business - Mathematics, Human and Social Biology, Principles of Business
Portmore Community College
CXC - English, Home Management, Office Admin
Bridgeport High School
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