Jerome Lim
North Brunswick,NJ
Summary
I’m more than 10+ years as an Information technology, with extensive hands-on both troubleshooting hardware and software. I’m a certified passer civil service as technical support & certified IT Administrator. I’m a U.S. citizen and can be employed any employer in the U.S. I’m an exceptional leader talented, technically savvy with outstanding relationship building, training and presentation skills. Experienced in managing projects related to application and software tools installation and migration. IT professional with strong grasp of network administration and system management.
Professional network specialist prepared for this role. Experienced in managing, configuring, and troubleshooting network systems. Strong focus on team collaboration and achieving results, adapting flexibly to changing needs. Reliable with skills in network security, infrastructure management, and performance optimization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
NETWORK ADMINISTRATOR
U.S. PROBATION OFFICE (CIRCUIT 3)
Newark, NJ
01.2021 - Current
- Oversee the deployment integration and management.
- Possess a strong understanding of computer systems, networks, security, and telecommunications.
- Demonstrate excellent leadership, communication, and interpersonal skills.
- Proficient in project management methodologies and tools.
- Implement manage (MFA) Multi Factor Authentications across GPO systems.
- Conduct regular risk assessments and vulnerability scan using tools.
- Utilize web application security (SharePoint) DNS, zero trust network architecture.
- Troubleshoot network problems and resolved technical issues with both hardware and software components.
- Installed, configured, and maintained servers, routers, firewalls, and other network devices.
- Monitored and optimized network performance, resulting in improved application response times.
- Designed and implemented a secure network architecture that met all compliance requirements and ensured data integrity.
- Designing (AI) Chat GPT in SharePoint.
- Provide leadership and mentoring support staff.
- Supports all hardware and software inventory to include setup and imaging for all employees.
- Managed and maintained the organization’s network infrastructure, ensuring optimal performance and security.
- Monitored network traffic for anomalies and optimized resource allocation for better efficiency.
- Implementing SharePoint / Kiosk designed for special projects.
- Administer Emails account and MS 365 products (Teams / SharePoint / MS Access).
- Setting up / Implementation for PVI Cards and Duo Authentication access security to all employees.
- Responsible for all system administration functions including, security and update patch management, preventative Maintenance, monitoring system performance, system performance tuning and troubleshooting.
- Optimization, and resource utilizations, group policies, print services, implementation/ scripting, research event log warnings and errors.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Reduced downtime with proactive identification and resolution of IT issues.
- Backed up company data to distributed storage centers to avoid massive data loss.
- Managed network infrastructure for optimal performance and reliability.
- Implemented security protocols to safeguard sensitive data and systems.
- Developed and enforced network usage policies to ensure compliance with regulatory standards.
- Led disaster recovery planning efforts, ensuring continuity of services during outages.
- Identified and immediately resolved issues with network devices.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
- Improved employee satisfaction by promptly addressing technology-related concerns raised during periodic performance evaluations.
I.T. SPECIALIST / MANAGER
MID ATLANTIC MECHANICAL
Millstone, NJ
02.2018 - 12.2020
- Oversee IT operations and supervise systems and IT staff.
- Oversee disaster recovery and backup procedures to minimize downtime and data loss.
- Develop strategy as it relates to the organization’s IT infrastructure (computer and information systems, security, communication system.
- Manage and lead the IT team, including hiring, training, and performance evaluation.
- Foster a collaborative work environment and provide technical guidance to staff and stakeholders.
- Develop and implement IT strategies that align with the organization’s overall objectives.
- This includes identifying opportunities for technology-driven innovation and efficiency Improvements.
- Oversee the operation and maintenance of the company’s technology infrastructure, including networks, servers, and software.
- This includes ensuring network security and data protection.
- Negotiate and manage contracts with technology vendors and service providers.
- Implement manage multi factor authentication (MFA)
- Ensure smooth delivery and opera on of IT services by monitoring systems performance.
- Response to security incidents internal and external.
- Create processes and standards for selection, implement on, and support of systems.
- Handle and Web designing E-Commerce website / PowerShell/SharePoint / Email Accounts.
- Performing company projects and improvement of the company.
- Administer the Active Directory and synchronize on of the servers’ sites.
- Configuring Office 365 / VLAN /WAN /WIFI Configuring IP camera over the network / IP Phone/ RDP /VPN / Network Printer and VLAN VOIP / Cradle Point / Zscaler VPN /DUO.
- Handle and monitor Comodo ITSM An-virus and Webfoot.
- Providing support for all users in any issues related to the system network
- Developed and maintained documentation for IT processes and procedures.
- Developed training programs to improve staff performance and knowledge retention.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Mentored junior managers, promoting leadership skills and professional development within the team.
- Controlled costs to keep business operating within budget and increase profits.
- Implemented cybersecurity measures, safeguarding sensitive data from potential threats and breaches.
- Managed IT infrastructure, ensuring seamless network performance and availability across all systems.
- Analyzed system performance metrics, identifying areas for improvement and optimizing resource allocation.
- Guided strategic IT projects, aligning technology initiatives with organizational goals to drive efficiency.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
I.T. SPECIALIST
CITY OFFICE
Princeton, NJ
06.2017 - 02.2018
- Configure workstation and Active directory user’s account. Troubleshooting software related and hardware issues.
- Handle network management/ VOIP/Internet connection.
- Administer Active Directory to all users in the domain.
- Work directly with all departments, client, users to achieve results.
- Handle data backup system and restoration disaster recovery.
- Serve as the first point of contact for customers seeking technical assistance via phone, email or ticketing system.
- And ensure that all necessary information is obtained to resolve customer issues in a timely manner.
- Troubleshoot, document, and resolve technical and business process related problems.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Accurately document and maintain records of daily data communication transactions, problems, remedial actions taken, installation activities and logs requests and resolutions.
- Utilize departmental policies to determine if there can be an immediate resolution to a customer issue or if that. issue requires escalation.
- Ability to identify trends in requests and communicate with internal team as appropriate.
- Redirect questions and requests to other staff or help sources as appropriate.
- Record and retain logs of all account and access related requests for audit purposes.
- Create and maintain positive relationships with all internal and external associates.
- Provided technical support to staff, resolving issues efficiently and enhancing productivity.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Optimized network performance through regular monitoring and maintenance.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Designed comprehensive IT policies to ensure compliance with industry regulations and best practices.
- Implemented IT security protocols, safeguarding sensitive data against breaches and vulnerabilities.
- Diagnosed and resolved network connectivity problems to ensure uninterrupted service delivery.
- Provided technical support for hardware and software issues to enhance operational efficiency.
- Led projects to upgrade IT infrastructure, improving overall performance and reliability of services.
- Installed and configured hardware and software systems to optimize performance.
- Provided technical support for end-users, resolving issues efficiently and effectively.
- Managed IT inventory, ensuring accurate tracking of assets and minimizing downtime risks.
IT DIRECTOR
RCP MANAGEMENT
Moorestown, NJ
01.2017 - 06.2017
- Perform client assessment and analysis to begin research process. Handle Backup data and disaster recovery. procedure.
- Possess a strong understanding of computer systems, networks, security, and telecommunications.
- Oversee the cybersecurity and work closely with other departments to ensure security of the company.
- Implement and manage (MFA) multi factor authentication.
- Response to security incidents internal and external.
- Implement security awareness training.
- Evaluate and recommend new security technologies.
- Develop and enforce security policies.
- Handle and configure CCTV IP camera security.
- Handle Badge security key FAB entry.
- In charge and Licensing and patches upgrades.
- Troubleshooting hardware and software issues Handle network management Active Directory user’s account. Handle G- Suite email exchange account.
- Handle Meraki Cloud mobile users and VLAN connections.
- Streamlined IT operations by integrating cloud services and automation tools.
- Managed cross-functional teams to implement enterprise-wide software solutions.
- Led IT strategy development to align technology initiatives with business goals.
- Drove budget planning and resource allocation for IT projects.
- Oversaw cybersecurity measures, ensuring compliance with industry standards.
- Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
- Led IT strategy development, aligning technology initiatives with business objectives.
- Oversaw project management processes, ensuring timely delivery of IT solutions.
- Directed cybersecurity initiatives, enhancing data protection and compliance measures.
IT SPECIALIST / MANAGER
SJH / MPE ENGINEERING
Princeton, NJ
05.2015 - 01.2017
- In-Charge in building facility and security this include CCTV / ID security configuration to all employees.
- Possess a strong understanding of computer systems, networks, security, and telecommunications
- Have proven experience in IT leadership roles, preferably with experience in managing large teams.
- Demonstrate excellent leadership, communication, and interpersonal skills.
- Proficient in project management methodologies and tools.
- Oversee the cybersecurity and work other departments.
- Handle IT security development and implementations.
- Response to security incidents, Internal and External.
- Utilize web application security. (FTP)
- Develop and enforce security policies.
- Evaluate and recommend new security technologies.
- Handle network infrastructure and planning.
- Troubleshooting hardware and software issues.
- Administer Active Directory to all users account and Office365.
- Email account. /SharePoint
- Configure Firewall Watch Guard and VPN access.
- Configure VOIP extensions and lines to all users.
- Performing Carbonite data backup and recovery disaster.
- Configure FTP secure site to all clients.
- Monitor all user’s activity using Spectre360 security surveillance log.
- Handle all AutoCAD network licensing.
- Handle all network management switches and POE switch
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
- Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
- Developed customized software solutions for improved business processes and increased productivity.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Implemented IT support protocols, enhancing response times and user satisfaction across departments.
- Diagnosed and resolved hardware and software issues for end-users, ensuring minimal disruption to operations.
- Collaborated with cross-functional teams to integrate new technologies into existing workflows, streamlining processes.
- Configured hardware, devices, and software to set up work stations for employees.
- Evaluated emerging technologies, providing strategic recommendations to drive operational efficiency and innovation.
I.T. ENGINEER /TECH SUPPORT
TOUCH DYNAMIC
Irvington, NJ
05.2012 - 05.2015
- Building and assembling all model in POS in production department Updating all Units firmware and render Quality control of the product.
- Setting up PXE boot over network images deployment.
- Setting up WDS (window deployment services) serves Images.
- Performing Image system installation before it ships to client and customize system.
- Performing Quality Control and manage the procedure flow of operation of the company. System
- Used: Window XP Sp3 / Vista/win 7 / Server Windows 2003 / 2008 /VPN /Ubuntu / Linux / Windows 8. Used: Fly tech / Data Van / Breeze /Performance / Pulse / Saturn.
- Conducted regular system updates and backups, reducing downtime and preventing data loss.
- Collaborated with cross-functional teams to implement new technologies and integrations, enhancing system capabilities.
- Trained staff on new software applications and IT best practices to promote efficient use of resources.
- Optimized network configurations, resulting in increased data transfer speeds and reduced latency.
- Developed comprehensive documentation for systems and processes to support operational continuity.
- Managed software deployment processes, ensuring minimal downtime and optimal performance.
- Led a team of junior engineers in successful project execution while fostering a positive working environment that encouraged professional growth.
- Managed IT projects from inception to completion, ensuring on-time delivery within budget constraints.
I.T. ENGINEER /TECH SUPPORT
TOTAL TECH (SAMSUNG CENTER)
Carlstadt, NJ
05.2009 - 05.2012
- Providing support to all client in Samsung using (ODD / HDD / SSD).
- Oversee the operation and maintenance of the company’s technology infrastructure, including networks, servers, and software. This includes ensuring network security and data protection.
- Possess a strong understanding of computer systems, networks, security, and telecommunications.
- Have proven experience in IT leadership roles, preferably with experience in managing.
- Demonstrate excellent leadership, communication, and interpersonal skills.
- Oversee disaster recovery and backup procedures to minimize downtime and data loss.
- Troubleshoot Hardware/Software/Magician tool / Stool / Eswin Processing RMA number to all client for the warranty exchange.
- Process Provide support to client in all country (ERMS /GCIC/ VOIC) Support Provide solution to all client (ODD / HDD/ SSD).
- Provide Phone support in all Samsung branch.
- Manage ERMS Global Support System Used: Window XP Sp3 /Vista / 7 / Server Windows 2003 / 2008 /VPN.
- Application Used: Value / Vision System /ERMS /GCIC/VOIC.
- Provided technical support and troubleshooting services for hardware and software issues, assisting end-users in diagnosing problems and implementing effective solutions.
- Assisted in the implementation of new technologies, providing guidance and training to users on proper usage and best practices.
- Analyzed system performance metrics to drive continuous improvement initiatives across the organization.
- Led a team of junior engineers in successful project execution while fostering a positive working environment that encouraged professional growth.
- Developed comprehensive documentation for IT processes, streamlining knowledge sharing among team members.
- Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
- Designed and deployed effective IT solutions for increased productivity and streamlined operations.
Education
COMPUTER PROGRAMMING -
Genetic Computer Institute
PHILIPPINES01.2001
COMPUTER TECHNOLOGY -
Interface Computer College
PHILIPPINES01.1994
AIRLINE MAINTENANCE ENGINEERING -
Cebu Aeronautical
PHILIPPINES01.1991
Skills
- Cloud Computing
- Cybersecurity
- Network Administration
- Systems Infrastructure
- Team Leadership Management
- Problem-Solving
- Change Management
- Network troubleshooting
- Wireless networking
- Network security
- Virtualization technologies
Certification
- CISSP /Cisco CCNA
- CompTIA Security / Cloud
- MCSA 365
- SharePoint Online
- Power Automate /Power App
- AI GPT
- AvePoint Cloud
Timeline
NETWORK ADMINISTRATOR
U.S. PROBATION OFFICE (CIRCUIT 3)
01.2021 - Current
I.T. SPECIALIST / MANAGER
MID ATLANTIC MECHANICAL
02.2018 - 12.2020
I.T. SPECIALIST
CITY OFFICE
06.2017 - 02.2018
IT DIRECTOR
RCP MANAGEMENT
01.2017 - 06.2017
IT SPECIALIST / MANAGER
SJH / MPE ENGINEERING
05.2015 - 01.2017
I.T. ENGINEER /TECH SUPPORT
TOUCH DYNAMIC
05.2012 - 05.2015
I.T. ENGINEER /TECH SUPPORT
TOTAL TECH (SAMSUNG CENTER)
05.2009 - 05.2012
COMPUTER PROGRAMMING -
Genetic Computer Institute
COMPUTER TECHNOLOGY -
Interface Computer College
AIRLINE MAINTENANCE ENGINEERING -
Cebu Aeronautical