Jerome McCray
Columbus,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Client Advisor
BMW of Columbus
02.2018 - Current
- Attend training sessions, develop negotiation techniques that are utilized to increase closing sales ratio and overcoming objectives
- Review sales statistics and plan more effectively to improve sales
- Implement several marketing platforms exploring multimedia, newspaper, flyers, and communication devices used as tools for public outreach.
Claims Analyst
Aspirion Health Resources
10.2017 - 01.2018
- Review, analyze and process claims/policies related to events to determine the extent of company liability and entitlement
- Maintain a good understanding of the application of benefit contracts, pricing, processing, policies, procedures, government regulations, coordination of benefits, and healthcare terminology
- Respond to telephone and written inquiries and initiate steps to assist clients regarding issues with content or interpretation of benefits, policies and procedures, provider contracts, and adjudication of claims.
Quantitative Analyst II & Decision Science Analyst II
Aflac
04.2015 - 08.2017
- Coordinate administrative and logistical details associated with the day-to-day operations of the business unit
- Make recommendations for internal operations management for new and revised business policies, procedures, and practices
- Mentor and support the development of other analysts
- Review, develop and organize data according to business requirements
- Assist Sr. Management/Director in gathering, interpreting and comparing benchmarking data to the company's operations.
Quantitative Analyst II & Decision Science Analyst II
Aflac
12.2014 - 03.2015
- Coordinate administrative and logistical details associated with the day-to-day operations of the business unit
- Make recommendations for internal operations management for new and revised business policies, procedures, and practices
- Mentor and support the development of other analysts
- Review, develop and organize data according to business requirements
- Assist Sr
- Management/Director in gathering, interpreting and comparing benchmarking data to the company's operations.
Business Process Analyst I
Aflac
12.2013 - 11.2014
- Act as a liaison between business units and IT; recommend product enhancements; manage business unit expectations of initiatives and projects
- Collect, organize, analyze, and prepare reports for management
- Coordinate between several work systems and practices to ensure smooth work flow within the organization.
Field Contracting Specialist II & III
Aflac
06.2008 - 12.2013
- Analyze and prepare non-routine legal agreements for agents
- Review contractual agreements and compare various eligibility requirements for agents to be appointed with Aflac
- Act as department contact to state offices, directors and internal customers to research and resolve issues.
Accounting Specialist I & II
Aflac
02.2006 - 06.2008
- Perform policy level maintenance changes, handle policy inquiries and obtain additional policy information as necessary
- Analyze and handle service requirements from various resources associated with payroll accounts
- Maintain account information databases and monitor account activity such as information changes, premiums, approvals, correspondence, and account reconciliation.
Customer Service Specialist I & II
Aflac
09.2004 - 02.2006
- Communicate accurate information regarding claim guidelines and regulations to policyholders
- Perform duties under general direction while handling questions from customers/agents regarding new business, account status, and procedures necessary to handle account maintenance.
Insurance Agent
Liberty National
01.2003 - 03.2004
- Present insurance products to perspective clients
- Manage and expand a $100,000 book of business while formulating procedures generating new leads and potential clients
- Service existing accounts, obtain product orders, and establish new accounts by planning and organizing daily work schedules to call existing or potential sales outlets and other trade factors.
- Developed and implemented marketing strategies to boost sales and increase customer base
- Calculated premiums and established payment methods for sales
Education
Management Information Systems, BBA -
Columbus State University
Columbus, GABusiness Management, AAS -
Columbus Technical College
Columbus, GA08.2014
Certified Life and Health Specialist, Certificate -
Columbus Technical College
Columbus, GA03.2005
Skills
- Consultative Sales
- Client Relations
- Microsoft Excel
- Relationship Management
- Client Confidentiality
- Problem-solving abilities
- Time management abilities
- Analytical Skills
- Honest and Dependable
Languages
Italian
Native or Bilingual
Timeline
Client Advisor
BMW of Columbus
02.2018 - Current
Claims Analyst
Aspirion Health Resources
10.2017 - 01.2018
Quantitative Analyst II & Decision Science Analyst II
Aflac
04.2015 - 08.2017
Quantitative Analyst II & Decision Science Analyst II
Aflac
12.2014 - 03.2015
Business Process Analyst I
Aflac
12.2013 - 11.2014
Field Contracting Specialist II & III
Aflac
06.2008 - 12.2013
Accounting Specialist I & II
Aflac
02.2006 - 06.2008
Customer Service Specialist I & II
Aflac
09.2004 - 02.2006
Insurance Agent
Liberty National
01.2003 - 03.2004
Management Information Systems, BBA -
Columbus State University
Business Management, AAS -
Columbus Technical College
Certified Life and Health Specialist, Certificate -
Columbus Technical College