Jerome Mehrman
Customer Service
Tacoma,WA
Summary
Personable and results-oriented professional with extensive experience in customer service and management roles, notably at Kaiser Permanente. Excelled in problem-solving, conflict resolution, and professional communication, enhancing customer satisfaction and operational efficiency. Demonstrated expertise in managing multiple responsibilities and fostering team collaboration. Achieved significant improvements in customer service metrics and financial management.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Kaiser Permanente
03.2022 - Current
- Providing excellent customer service through active listening skills, understanding patient needs, and offering solutions
- Greeting patients and directing them throughout medical facility for check in and Business Resources
- Ensures compliance with HIPAA regulations to maintain confidentiality of patient health information during all interactions.
- Registering current and new member patient demographics, answering phone calls, and assisting with communication between patient and their care team
- Reducing financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients
- Directs patients to their Medical Explain of Benefits documents to identify their Deductible, co-insurance and Maximum out of pockets amounts and how to locate to navigate patient communication portal
- Supporting patient financial services by gathering necessary information for estimates of patient's surgeries and office procedures
- Registering accident Claims and verifying patient's insurance coverages for accurate billing and efficiency
- Assisting Washington Permanente Medical Group Providers with completion of Short Term Disability forms, Family Medical Leave act forms and Medical certifications
Cashier
Metropolitan Market
08.2020 - 03.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Welcomed customers and helped determine their needs
- Built relationships with customers to encourage repeat business
- Assisted customers with returns, refunds and resolving transaction issues
- Assisted Sign Coordinator and Administrative duties by designing and executing marketing materials for multiple departments
- Executed promotional materials for offering periods
- Phone coordinator for corporate call center based in store
- Corporate email correspondence
Lead Server
Le Sel Bistro
08.2019 - 08.2020
- Handled customer complaints professionally, resolving issues by acknowledging and commitment to service.
- Took initiative to resolve any issues during guest experience
- Cultivated warm relationships with regular customers.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Performed various tasks as host, bartender, and server
- Researched and developed season Bar Cocktail menu
- Answering phones and managing take out orders
- Managed End of Day register and cash counting for deposit
Assistant Store Manager
Starbucks
03.2016 - 08.2019
- Managed cash registers and till reports, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supported Partner development by presenting seasonal promotional materials and updates
- Coached Shift supervisors to improve productivity and efficiency of daily operations
- Created a welcoming environment by driving consistent goals of customers connections to build rapport and capture return business
- Managed food safety standard, food inventory tracking and monitored store cleanliness
Invoice Manager
Konditor Meister Bakery
09.2013 - 01.2016
- Managed and motivated employees to be productive and engaged in work
- Provided one on one consultations with customers to create personalized/custom cake orders
- Created customer experience by presenting portfolio of designs, demonstrating techniques and offering cake tastings
- Responsible for filing and managing all invoice orders
- Accounts representative for corporate, grocery stores and Boston Hotel clientele
- Prepared daily cake orders and checked quota for accuracy of orders and on hand products
- Delivered corporate and hotel orders, and delivery of wedding cakes to venues across Massachusetts
Education
Bachelor of Arts - Ceramics
Massachusetts College of Art And Design
Boston, MA 05.2001 -
Skills
Friendly and outgoing
Problem-solving and conflict resolution
Independent Task Management
Professional Communication Skills
Skilled in Managing Multiple Responsibilities
Customer-Centric Approach
Goal-Oriented
Team Collaborator
Accomplishments
Recent Graduate of the Spaceworks Incubator Business Cohort program : focusing on entrepreneurs developing their art based business
Timeline
Patient Access Representative
Kaiser Permanente
03.2022 - Current
Cashier
Metropolitan Market
08.2020 - 03.2022
Lead Server
Le Sel Bistro
08.2019 - 08.2020
Assistant Store Manager
Starbucks
03.2016 - 08.2019
Invoice Manager
Konditor Meister Bakery
09.2013 - 01.2016
Bachelor of Arts - Ceramics
Massachusetts College of Art And Design
05.2001 -
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