Jerome Mims
Oakland,CA
Summary
Dynamic and results-driven professional with extensive experience as a Coordinated Entry Specialist. Proven expertise in crisis prevention and conflict de-escalation, enhancing client outcomes through effective communication and collaboration. I excel in fostering safe environments and delivering exceptional support to vulnerable populations. The position I am seeking would utilize my interpersonal abilities & leadership skills , as well as provide a healthy environment for growth and advancement. My experience with transitional aged youth and or homeless individuals, knowledge of substance abuse and homeless challenges will be an asset the organization.
Overview
19
19
years of professional experience
Work History
Coordinated Entry Specialist
Building Opportunities Self-Sufficiency
08.2015 - Current
- Enhanced overall company performance by providing participants in a safe haven with the housing resources needed to reach their permanent housing goals.
- Ensured accurate record-keeping in accordance with regulatory requirements through diligent attention to detail and adherence to established standards.
- Facilitated cross-functional collaboration between departments by promptly providing requested information or support as needed.
- Contributed to the overall success of the company by taking on additional responsibilities beyond typical data entry tasks, such as training new hires or assisting with special projects.
Transitional Housing Monitor
Village of Love
11.2022 - Current
- Safeguarded the well-being of residents by coordinating emergency response efforts during crisis situations.
- Enhanced community safety through diligent monitoring of security cameras and reporting suspicious activities.
- Provided exceptional customer service to prospective and current tenants, earning positive reviews for the property and contributing to a strong reputation within the community.
Shelter Monitor
Abode Services
08.2012 - 09.2016
- Strengthened relationships between shelter staff members through clear communication and teamwork efforts during challenging situations.
- Provided crisis intervention services when necessary, deescalating situations calmly and effectively.
- Maintained accurate records of resident progress and incidents, ensuring timely communication with appropriate staff members.
- Exceeded organizational goals related to successful client outcomes by proactively identifying barriers to success and collaborating with team members on effective solutions.
Security Officer
Sigma Security Services LLC
05.2011 - 10.2011
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Residential Coordinator
Chestnut Health Systems
08.2010 - 04.2011
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Support Youth with substance abuse treatment.
- Facilitate skill group sessions teaching behavior management and life skills to clients.
- Conducted breathalyzer tests, urine screens and searches on clients as needed.
- Transporting clients to and from doctor visits, recreational activities and outside meetings.
Assistant Manager/ Property Manager
Tenderloin Neighborhood Development Corporation
11.2006 - 07.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Responsible for managing tenant relations to ensure prompt and courteous response to tenant request, complaints and incident reports.
- Ensure security of the building and respond promptly to building emergencies and resident crisis.
- Meet regularly with tenant services staff and work collaboratively with building social worker to organize resident celebrations and events.
- Special projects and general office work as needed.
Skills
- Coordinated Entry CE certified
- Conflict Deescalation
- Crisis Prevention Intervention (CPI)
- Completed Narcan/Naloxone training
- CPR/First Aid cetified
Timeline
Transitional Housing Monitor
Village of Love
11.2022 - Current
Coordinated Entry Specialist
Building Opportunities Self-Sufficiency
08.2015 - Current
Shelter Monitor
Abode Services
08.2012 - 09.2016
Security Officer
Sigma Security Services LLC
05.2011 - 10.2011
Residential Coordinator
Chestnut Health Systems
08.2010 - 04.2011
Assistant Manager/ Property Manager
Tenderloin Neighborhood Development Corporation
11.2006 - 07.2010
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