Jerome Myers
Hillside,New Jersey
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Relations Associate
160over90
Philadelphia, PA
03.2020 - 06.2024
- Provided excellent customer service by responding promptly to inquiries and resolving customer issues.
- Developed strong relationships with customers through courteous, professional communication.
- Organized and maintained customer data in a comprehensive database system.
- Conducted research on customers' needs and preferences to customize services.
- Monitored customer feedback to identify areas for improvement in products or services.
- Generated leads from existing clients to increase sales opportunities.
- Developed strategies for improving the quality of customer relations processes.
Customer Service Representative
Net Credit
Remote , Remote
11.2017 - 10.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
Customer Success Associate
CoinBase
Remote , Remote
02.2015 - 07.2017
- Tracked and monitored customer service metrics to ensure quality standards were met.
- Provided comprehensive customer support and troubleshooting assistance to customers.
- Developed and maintained positive relationships with customers through effective communication.
- Responded promptly to customer inquiries via phone, email, or chat.
- Educate new customers about the benefits Coinbase brings to their business.
- Working alongside the development and product departments, ensured delivery of consistent customer journey, exchange of knowledge and streamlining feedback mechanisms.
Education
Public Administration
Kean University
Union, NJ12-2014
Skills
- Customer Service
- Account Management
- Salesforce
- Data Entry
- Multitasking
- Public Speaking
- Project Planning
- Computer Skills
Timeline
Customer Relations Associate
160over90
03.2020 - 06.2024
Customer Service Representative
Net Credit
11.2017 - 10.2019
Customer Success Associate
CoinBase
02.2015 - 07.2017
Public Administration
Kean University