Jerome Ottey
Winter Park,FL
Summary
Dynamic and results-driven professional with extensive experience at Walgreens, excelling in team leadership and customer service management. Proven track record in optimizing inventory and enhancing operational efficiency. Skilled in conflict resolution and cash handling, fostering a motivated team environment that drives sales growth and elevates customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shift Leader
Walgreens
12.2018 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on customer service best practices and operational standards.
- Coordinated inventory management, optimizing stock levels to meet customer demand efficiently.
- Resolved customer inquiries and complaints promptly to enhance overall shopping experience.
- Implemented process improvements that increased team productivity and operational efficiency.
- Collaborated with management to develop promotional strategies that drove sales growth.
- Monitored cash handling procedures, ensuring accuracy in daily financial transactions and reporting.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Ross Area Supervisor
Ross Dress for Less
01.2018 - 04.2019
- Developed and executed action plans to improve store efficiency and profitability.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Identified inefficiencies in existing processes and implemented improvements for increased effectiveness within the department.
- Maintained high standards of cleanliness and organization across multiple sites, enhancing customer experience.
- Improved team morale and productivity by implementing monthly recognition program for outstanding performance.
- Spearheaded sustainability initiative, reducing waste and energy consumption across all supervised areas.
Customer Support Specialist
Riu Hotel
12.2010 - 11.2017
- Assisted guests with reservations, check-ins, and check-outs to enhance their overall experience.
- Provided timely support for guest complaints, ensuring quick resolution and satisfaction.
- Collaborated with team members to streamline processes and improve service delivery efficiency.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
High School Diploma -
Merlene Ottey High School
Hanover, Jamaica 08-2005
Skills
- Certified Pharmacy Tech
- Inventory Specialist
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Creative problem solving
- Customer service management
- Team supervision
- Conflict resolution
- Staff supervision
- Motivational leadership
- POS system operation
- Safety processes and procedures
- Complaint resolution
Certification
Certified pharmacy technician
Timeline
Shift Leader
Walgreens
12.2018 - Current
Ross Area Supervisor
Ross Dress for Less
01.2018 - 04.2019
Customer Support Specialist
Riu Hotel
12.2010 - 11.2017
High School Diploma -
Merlene Ottey High School