Jerome Phan
Washington,DC
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Manager
El Presidente
07.2023 - Current
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
- Evaluated employee performance regularly through observations and one-on-one meetings for continuous improvement opportunities.
- Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
- Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.
Restaurant Manager
O-Ku
12.2021 - 06.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Worked service in both FOH an BOH positions.
Education
Associate of Science - Computer Science
Atlantic Cape Community College
Mays Landing, NJ05-2019
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Speak enough Spanish to be able to communicate with support staff
Certification
- ServSafe Certification
- ABRA License
Languages
Spanish
Limited Working
Timeline
Restaurant Manager
El Presidente
07.2023 - Current
Restaurant Manager
O-Ku
12.2021 - 06.2023
Associate of Science - Computer Science
Atlantic Cape Community College