Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Accomplishments
Work Availability
Affiliations
Work Preference
Quote
Software
Languages
Interests
Websites
Timeline
Hi, I’m

Jerome Richards

Fayetteville,NC
Jerome Richards

Summary

Experienced IT Manager with18 years of expertise in information technology management, security, and system administration. Proven track record of delivering innovative IT solutions, enhancing network security, and optimizing technology infrastructures. Strong leadership and project management skills, with a deep understanding of IT operations, risk management, and troubleshooting. Possesses a Bachelor's degree in Information Technology Management and a Security+ certification, combining technical proficiency with strategic management abilities to drive organizational efficiency and protect critical assets.

Overview

17
years of professional experience
1
Certification

Work History

IT Administrator

Job overview

  • - Administered network systems, ensuring optimal performance, security, and availability of enterprise applications and infrastructure
  • - Provided technical support for end-users, troubleshooting hardware and software issues, and minimizing downtime
  • - Implemented and maintained security measures, including firewalls, antivirus programs, and intrusion detection systems
  • - Managed server configurations, software deployments, and hardware upgrades to support organizational needs
  • - Assisted in the design and rollout of company-wide IT policies, improving overall operational efficiency and data security
  • - Monitored system performance, generating reports on hardware and software usage to ensure resources were utilized effectively

IT Support Specialist

Job overview

  • - Provided first-line support for end-users, addressing technical issues related to hardware, software, and network connectivity
  • - Assisted in the setup, installation, and maintenance of systems, ensuring seamless integration with the company’s IT infrastructure
  • - Documented technical procedures, creating guides and resources for end-users to enhance self-service capabilities
  • - Supported the IT team in troubleshooting complex network issues, ensuring minimal disruption to business operations

United States Army reserve

IT Manager
09.2007 - Current

Job overview

  • - Lead a team of IT professionals responsible for managing and supporting a diverse range of IT systems, networks, and security protocols for the organization
  • - Develop and execute IT strategies to meet business objectives, improve operational efficiency, and ensure network security
  • - Oversee the design, installation, and maintenance of IT infrastructure, including servers, workstations, and cloud-based solutions
  • - Manage and enforce security policies, ensuring compliance with industry standards and regulations (e.g., HIPAA, GDPR)
  • - Spearheaded the successful deployment of a new cloud-based collaboration platform, resulting in a25% improvement in team productivity
  • - Ensure the integrity, availability, and confidentiality of organizational data, overseeing disaster recovery and backup operations
  • - Collaborate with leadership to create and manage the annual IT budget, ensuring cost-effective technology investments and compliance with financial constraints
  • - Provide regular training and mentorship to junior IT staff, fostering a collaborative and high-performance team environment

Education

American Military University

Bachelor of Science from Information Technology Management
01.2021

University Overview

Skills

  • IT Management & Strategy
  • Network & Systems Administration
  • IT Security & Risk Management
  • Infrastructure
  • Project Management
  • IT Support & Troubleshooting
  • Team Leadership & Development
  • Data Protection & Disaster Recovery
  • Vendor & Stakeholder Management
  • Budgeting & Cost Control
  • Process Improvement & Optimization
  • Technical Documentation & Reporting
  • IT Infrastructure Management
  • Expertise in managing both on-premise and cloud-based infrastructure to support organizational needs
  • Network & Security Administration
  • Strong background in maintaining secure, efficient networks and mitigating security risks
  • Project Management
  • Technical Support & Troubleshooting
  • Skilled in diagnosing and resolving complex technical issues to minimize downtime and enhance productivity
  • Risk & Compliance
  • In-depth knowledge of IT security frameworks, disaster recovery, and compliance regulations (eg, GDPR, HIPAA)
  • Budgeting & Cost Control
  • Expertise in IT budgeting and cost management, ensuring optimal investment in technology solutions

Additional Information

Additional Information
  • - Available for relocation and travel
  • - References available upon request
  • - [Optional: Add any additional technical skills, projects, or specific tools you’re proficient with, such as specific software, operating systems, or methodologies.]

Certification

  • -
  • CompTIA Security+
  • Month, Year
  • [Any other relevant certifications, if applicable]

Accomplishments

Accomplishments
  • Addressed and resolved complex telework challenges during COVID-19, leading to an increase in VPN connectivity to 50,000 users
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 91 in the development of Life cycle replacement plan.
  • Supervised team of 71 staff members.
  • Resolved product issue through consumer testing.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Affiliations

Affiliations
  • United states Army

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Quote

The supernatural is the natural not yet explained.
Elbert Hubbard

Software

Linux

Windows Server

Microsoft Azure

Cisco Networking

VMware vSphere

Hyper-V

Microsoft SQL Server

Power BI

Microsoft OffiCe Suit

Splunk

Microsoft Dynamics 365

SharePoint

Languages

English

Interests

Personal development

ISSA Fitness Coach

Timeline

IT Manager
United States Army reserve
09.2007 - Current
IT Administrator
IT Support Specialist
American Military University
Bachelor of Science from Information Technology Management
Jerome Richards