Jerome Robinson
Wyoming,MI
Summary
Detail-oriented Brazer with expertise in quality inspection and process improvement. Proven ability to enhance workflow efficiencies and ensure safety standards in production environments.
Overview
4
4
years of professional experience
Work History
Brazer
Trane Technologies
Grand Rapids, MI
01.2024 - Current
- Operated brazing equipment to join metal components efficiently.
- Ensured adherence to quality standards during production processes.
- Assisted in training new team members on brazing techniques and safety protocols.
- Monitored inventory levels of materials and reported shortages timely.
- Collaborated with engineering teams to improve product design for manufacturability.
- Implemented process improvements that enhanced workflow efficiency and reduced waste.
- Conducted routine maintenance on brazing tools to ensure optimal performance.
Technical Support Representative
Priority Health
Grand Rapids, MI
02.2022 - 12.2023
- Resolved technical inquiries and issues for end-users, enhancing customer satisfaction.
- Collaborated with cross-functional teams to streamline support processes and improve response times.
- Utilized ticketing systems to track and manage customer issues, ensuring timely resolution.
- Developed knowledge base articles to assist customers in troubleshooting common issues independently.
- Analyzed recurring technical problems and recommended system improvements to enhance user experience.
Education
Associate of Science - Network And System Administration
Grand Rapids Community College
Grand Rapids, MI04.2022
Skills
- Personal protective equipment
- Leak testing
- Quality inspection
- Visual inspection
- Safety awareness
- Dependable and responsible
- Electrical experience
- Electrical repair
- Electrical installations
- Electrical testing
- Wiring techniques
Timeline
Brazer
Trane Technologies
01.2024 - Current
Technical Support Representative
Priority Health
02.2022 - 12.2023
Associate of Science - Network And System Administration
Grand Rapids Community College