Jerome Royal III
Richton Park,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Security Analyst position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Computer Support Technician
University Of Chicago Medical Center
2000.08 - 2024.02
- Configured hardware, devices, and software to set up work stations for employees.
- Used ticketing systems to manage and process support actions and requests.
- Implemented remote desktop access solutions enabling users to work from home efficiently during unforeseen circumstances.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Assisted in execution of company-wide technology upgrades to ensure a seamless transition for all employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Configured hardware and granted system permissions to new employees.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Diagnosed and troubleshot hardware, software and network issues.
Education
No Degree - Cybersecurity
Google Career Certificate in Cybersecurity
Skills
- Penetration Testing
- Two-Factor Authentication
- Deductive reasoning skills
- SIEM management
- Phishing Detection
- Critical Thinking Skills
- Data Encryption
- System Hardening
- Information Protection
- Problem-Solving
Certification
- Google Career Certificate in Cybersecurity
Timeline
Computer Support Technician
University Of Chicago Medical Center
2000.08 - 2024.02
No Degree - Cybersecurity
Google Career Certificate in Cybersecurity
- [Area of certification] Training - [Timeframe]
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