- I participate in a variety of outdoor recreational activities
- Learning new cooking techniques and expanding my culinary skills
- Camping
- Boating
Jerome Seubert
Littleton
Summary
Professional with high standards and results-oriented mindset. Extensive experience in leading parts and service operations, driving process improvements and ensuring customer satisfaction. Strong focus on team collaboration and adapting to changing needs.
Dedicated Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Parts and Service Director
Mercedes-Benz of Littleton
11.2024 - Current
- Cultivated strong relationships with manufacturers and vendors to secure preferential pricing and ensure continuity of supply.
- Optimized scheduling procedures to maximize productivity while minimizing overtime expenses.
- Established effective communication channels with customers, enhancing their service experience and promoting repeat business.
- Collaborated with suppliers to negotiate lower costs, resulting in increased profit margins.
- Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
- Increased customer satisfaction by implementing efficient service and parts management strategies.
- Boosted employee morale by recognizing exceptional work performance regularly which led to increased productivity.
- Improved sales results through close collaboration with the sales department on product promotions.
- Achieved consistently high customer satisfaction ratings by maintaining strict quality control measures across all operations.
- Oversaw facility upkeep to create a clean, safe workspace that met regulatory compliance standards.
- Reduced turnaround time on repairs by optimizing workflow processes within the service department.
- Supervised a team of technicians, fostering a positive work environment and high-quality service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Service Director
Mercedes-benz of Littleton
12.2010 - Current
- Started as Service Technician December 2010
- Master Mercedes-Benz Technician 2014
- October 2016 Shop Manager
- December 2016 Service Manager to Present date (Service Director)
- Increased sales volume and gross profit
- Achieved CSI standards
- Started a Night crew for service
- Control expenses, cut service policy in half or more
- Trained New advisors
- Trained BDC staff
- Started a apprentice program with local college
- Currently managing 85+ employees
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Introduced innovative solutions to streamline internal processes which resulted in enhanced overall efficiency.
- Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
- Fostered a culture of continuous improvement within the team by encouraging open communication, collaboration, and shared learning experiences among members.
- Provided leadership, guidance and support to staff members.
- Developed and implemented training programs for staff.
Service Technician
Keller Brothers, Inc.
12.2009 - 12.2010
- Explained diagnostic findings to customers and outlined repair or service options.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Increased repeat business through exceptional customer service and high-quality workmanship on all repairs.
- Utilized advanced diagnostic tools to quickly identify vehicle issues, reducing troubleshooting time and labor costs.
Service Technician
AutoNation
10.1992 - 12.2009
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed customer orders and warranty services according to manufacturer specifications.
- Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
- Utilized advanced diagnostic tools to quickly identify vehicle issues, reducing troubleshooting time and labor costs.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Consistently met or exceeded productivity goals by effectively managing time and prioritizing tasks accordingly.
- Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.
- Stayed current on industry trends, attending training seminars regularly to update skills as new technologies emerged in automotive repair.
Education
Associate's degree - Applied Sciences
Arapahoe Community College
Littleton, CO05.1991
Skills
- Facilities Maintenance
- Suspension
- Brake Repair
- Strategic Planning
- Transmissions
- Dealership experience
- Diesel Engine Repair
- Automotive Diagnostics
- Mechanic Experience
- Alignment
- Automotive Repair
- Service Technician Experience
- Oil Change
- Vehicle Maintenance
- Tire Service
- Management
- Auto Estimating
- Auto Service Management
- Mechanical Knowledge
- Vehicle diagnostics
- Warranty administration
- Scheduling and planning
- Service operations
- Automotive industry
- Positive attitude
- Teamwork and collaboration
- Customer service
Accomplishments
- Supervised team of 85 staff members.
Certification
- NCM Fixed operations classes completed, Present, Attended all required NCM classes and completed required class work and modules. Received certificates in Fixed operation Management.
- ASE master certified, Present
Interests
Timeline
Parts and Service Director
Mercedes-Benz of Littleton
11.2024 - Current
Service Director
Mercedes-benz of Littleton
12.2010 - Current
Service Technician
Keller Brothers, Inc.
12.2009 - 12.2010
Service Technician
AutoNation
10.1992 - 12.2009
Associate's degree - Applied Sciences
Arapahoe Community College
Similar Profiles
Vincent RoeVincent Roe
Service Lot Manager at Mercedes-Benz of LittletonService Lot Manager at Mercedes-Benz of Littleton
GREGORY ROMANOGREGORY ROMANO
General Manager at MERCEDES-BENZ OF LITTLETONGeneral Manager at MERCEDES-BENZ OF LITTLETON
Lindsay WebsterLindsay Webster
Receptionist at Mercedes-Benz Of LittletonReceptionist at Mercedes-Benz Of Littleton
Casey SullivanCasey Sullivan
Fire Direction Control Specialist at US Army National GuardFire Direction Control Specialist at US Army National Guard
Alison BerryAlison Berry
Area Commercial Manager at HDR, INC.Area Commercial Manager at HDR, INC.