Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

JEROME SIMWAKA

MZIMBA,MALAWI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

17
17
years of professional experience

Work History

ATM & ASSET CUSTODIAN/TEAM LEADER CUSTOMER SERVICE

Standard Bank Ltd
01.2020 - Current
  • Utilization of sales force
  • Ensuring that all customers receive consistent quality service by effectively providing strong customer focused rapport that delivers services the Standard Bank Way.
  • Ensuring that cross-selling opportunities are actioned, and customers are migrated to more profitable accounts as well as cost effective channels (self-service migration), Growth and risk Control in line with set strategies and goals at my department.
  • Building effective relationships with various team members of different departments and business units for better performance of branch.
  • Ensuring all cash from tellers is checked.
  • Ensuring effective query management in terms of customer complaints whilst balancing both ATM and treasury cash on daily basis.
  • Ensuring cash levels are within authorized cash holding limit and that cash differences are timely resolved.

ATM & Asset Custodian

Standard Bank Ltd
01.2018 - 02.2020
  • Ensuring that all customers receive consistent quality service by effectively providing a strong customer focused rapport that delivers services the Standard Bank Way.
  • Ensuring that cross-selling opportunities are actioned and customers are migrated to more profitable accounts as well as cost effective channels (self-service migration), Growth and risk Control in line with set strategies and goals at my department.
  • Ensuring that commissions are recovered without leakages and being mindful of costs
  • Building effective relationships with the various team members of departments and business units for the better performance of the department and the branch.
  • Ensuring that all cash from tellers is checked.
  • Ensuring effective query management in terms of customer complaints whilst balancing both ATM and treasury cash on daily basis.
  • Ensuring that cash levels are within the authorized cash holding limit and that cash differences are timely resolved.

ATM & ASSET CUSTODIAN

Standard Bank Ltd
02.2014 - 04.2018
  • Ensuring that all customers receive consistent quality service by effectively providing a strong customer focused rapport that delivers services the Standard Bank Way.
  • Ensuring that cross-selling opportunities are actioned and customers are migrated to more profitable accounts as well as cost effective channels (self-service migration), Growth and risk Control in line with set strategies and goals at my department.
  • Ensuring that commissions are recovered without leakages and being mindful of costs
  • Building effective relationships with the various team members of departments and business units for the better performance of the department and the branch.
  • Ensuring that all cash from tellers is checked.
  • Ensuring effective query management in terms of customer complaints whilst balancing both ATM and treasury cash on daily basis.
  • Ensuring that cash levels are within the authorized cash holding limit and that cash differences are timely resolved.

TELLER

Standard Bank Ltd
04.2012 - 05.2014
  • Processing customer transactions promptly, minimizing wait times.
  • Disbursing cash and checks accurately while maintaining security of cash drawers.
  • Balanceing cash drawers daily, identifying discrepancies and taking corrective actions as needed.

Forex Teller

Standard Bank Ltd
02.2009 - 03.2012
  • Accepting deposits and withdrawals of cash from customer (both local and International Currency.
  • Cross selling the Bank’s lending and depository products to potential customers.
  • Processing international money transfer (money gram).
  • ATM custodian, Card production, KYC.

Bank Clerk

Malawi Savings Bank
01.2007 - 08.2009
  • Accepting deposits and withdrawals of cash from customers.
  • Selling the Bank’s lending and depository products to potential customers.
  • Processing international money transfer (Western Union).
  • Opening new accounts

Education

Advanced Diploma in Business Studies (ICM) -

BLANTYRE BUSINESS COLLEGE
06.2008

Malawi School certificate of Education -

St. John Bosco Secondary School
01.2003

Skills

  • Cross-Functional Teamwork
  • Works Well Under Pressure
  • Innovation Skills
  • Strong Work Ethic
  • Effective Multitasking
  • Team Collaboration

References

  • John Ingainga, john.ingainga@standardbank.co.mw +265 999 311 865
  • Noel Phoya, noel.phoya@standardbank.co.mw +265 999 454 197
  • Emmanuel Banda, emmanuel.banda@standard.co.mw

Timeline

ATM & ASSET CUSTODIAN/TEAM LEADER CUSTOMER SERVICE

Standard Bank Ltd
01.2020 - Current

ATM & Asset Custodian

Standard Bank Ltd
01.2018 - 02.2020

ATM & ASSET CUSTODIAN

Standard Bank Ltd
02.2014 - 04.2018

TELLER

Standard Bank Ltd
04.2012 - 05.2014

Forex Teller

Standard Bank Ltd
02.2009 - 03.2012

Bank Clerk

Malawi Savings Bank
01.2007 - 08.2009

Advanced Diploma in Business Studies (ICM) -

BLANTYRE BUSINESS COLLEGE

Malawi School certificate of Education -

St. John Bosco Secondary School

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JEROME SIMWAKA