Jerome Smith
Tower Mobility
Mt. View,CA
27
years of professional experience
To obtain a challenging position in Customer Service
Work History
Driver
11 Months- Safely transport passengers
- Communicated with dispatch to ensure timely passenger pickups and efficient route management
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance
- Fueled vehicles to ensure operational readiness for scheduled passenger transport
- Obtained necessary passenger endorsements for compliance
Driver
7 Years 4 Months- Operated vehicles safely while following traffic laws, route plans, and passenger pickup schedules.
- Inspected vehicles before shifts, reporting maintenance issues and confirming road readiness.
- Navigated efficient routes using dispatch instructions and real-time traffic conditions.
- Assisted passengers with courteous boarding, luggage handling, and drop-off support.
- Communicated promptly with dispatch regarding delays, route changes, and service updates.
- Maintained clean, organized vehicles to support comfortable rides and professional service.
- Resolved ride issues calmly while prioritizing passenger safety and satisfaction.
- Mentored newer drivers on safe driving practices, vehicle checks, and customer service standards.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
Dairy & Frozen Manager
2 Years 4 Months- Placed orders for inventory items to maintain stock levels.
- Stocked shelves with merchandise to enhance product visibility.
- Breaking down both loads, and making sure both back stocks are organized in the backroom
- Provided customer service by addressing inquiries and resolving issues.
- Checked product codes for accuracy to ensure correct pricing.
- Collaborated with vendors to secure quality products and services.
- Ensured Dairy and Frozen departments met margin goals through effective inventory control
- Oversaw inventory count in back rooms to ensure accuracy during audits.
Dairy Manager
1 Year 9 Months- Processed inventory orders for timely restocking
- Restocked shelves to ensure product accessibility
- Working with vendors
- Provided assistance to customers to enhance their shopping experience
- Collaborated with vendors to secure product supplies
- Ensured department met margin goals through effective inventory management
- Conducted inventory counts in back room to maintain accurate stock levels
- Verified product codes for accuracy and compliance
- Verified department received appropriate credits from vendors for damaged goods
Grocery Supervisor
1 Year 10 Months- Supervising employees'
- Giving employees' duties to do during shift
- Received and processed incoming merchandise to maintain inventory levels. and making sure all merchandise makes it inside the store, and making sure it got worked
- Provided customer service by assisting shoppers with inquiries and product selections.
- Collaborated with vendors to ensure timely product delivery and availability.
- Assisted store and grocery department in achieving sales targets and maximizing profit margins.
- Training new, and old employees
- Ensured department was faced to create an organized and appealing display for customers.
- Stocked shelves with merchandise to ensure product availability for customers.
- Assisting Managers and Grocery Buyers when needed
- Putting up new sales tags
- Organized and maintained warehouse to ensure efficient inventory management.
- Rotated stock and checked expiration codes to maintain product freshness.
- Assisted Bulk, Dairy, and Frozen departments as required to support team operations. ( Sometimes I would also help out by doing some of the ordering for these departments )
Print Shop Assistant
5 Months- Provided customer support by addressing inquiries and resolving issues, Printing layouts for customers in a timely manner. Designing layouts for customers
- Supported print production workflows at SFO Color Graphic's using presses, cutters, and bindery tools.
- Prepared customer files for printing by checking layout, sizing, and color settings.
- Assisted with press setup, paper loading, and basic machine adjustments.
Teacher Assistant
2 Months- Supported teacher in classroom activities with helping students learn Adobe Photoshop, Adobe InDesign, Adobe Illustrator.
- Supported instructors in vocational classrooms at Center for Employment Training.
- Prepared training materials and organized classroom supplies for daily lessons.
- Assisted students with assignments, reading support, and skill practice.
Print Shop Assistant
11 Months- Assist walk-in customers with print jobs, assemble information packets for 20 centers, and prepare items for shipping, magazine layout, business card design, flyer setup.
- Prepared print jobs for SFO Color Graphic's production workflow.
- Reviewed customer files and checked artwork for print readiness.
- Operated digital press equipment for color print jobs.
Checker, Liquor Manager, GM Clerk, Produce Clerk
5 Years 5 Months- Processed inventory orders for timely restocking
- Placed merchandise on shelves for customer accessibility
- Broke down loads and organized back stock in backroom to maintain efficient inventory management
- Assisted customers with inquiries to improve satisfaction
- Collaborated with vendors to maintain product supply
- Ensured Liquor Department met margin goals through effective inventory control and pricing strategies
- Created and dismantled promotional displays to attract customers
- Rotating, Stocking, and checking dates in the Dairy Dept.
- Assisted in Produce Department to ensure smooth operations
Education
Certified Graphic Design Artist - Graphic Design
Skills
Passenger transport
Route Planning
Pre trip inspection
Post trip inspection
Vehicle Maintenance
Microsoft Office proficiency
Experience with multi-line phones
REFERENCES
Available by request
Timeline
Driver
Tower Mobility
12.2025 - CurrentRead More
Driver
First Transit Inc
07.2017 - 11.2024Read More
Dairy & Frozen Manager
Sunflower Market/Sprouts Farmers Market
06.2012 - 10.2014Read More
Dairy Manager
Sprouts Farmers Market
10.2010 - 07.2012Read More
Grocery Supervisor
Whole Foods Market
10.2007 - 08.2009Read More
Print Shop Assistant
SFO Color Graphic's
04.2007 - 09.2007Read More
Teacher Assistant
Center for Employment Training
12.2006 - 02.2007Read More
Print Shop Assistant
Center for Employment Training
12.2005 - 11.2006Read More
Checker, Liquor Manager, GM Clerk, Produce Clerk
Albertson's
06.1999 - 11.2004Read More
Center for Employment Training
Certified Graphic Design Artist from Graphic Design
Read More