Jerome Starr
Bedford,IN
Summary
Proven leader with extensive experience at Bloomington Ford, adept in staff management and training development. Excelled in elevating customer satisfaction and driving team performance through effective scheduling and human resources expertise. Demonstrated ability to enhance operational efficiency and profitability, showcasing strong sales support and team leadership skills.
Unit Coordinator with human service experience and strong leadership skills to employ trauma-sensitive technique that promote protection, support and empowerment. Maintains compassionate environment and service delivery approach to improve functioning and reduce trauma symptoms. Strong knowledge of general counseling methods, crisis interventions skills, community resources and cultural differences to foster effective treatment solutions.
Overview
18
18
years of professional experience
Work History
General Manager's Assistant
Bloomington Ford
04.2001 - 02.2005
- Resolved problems promptly to elevate customer approval.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed team schedule with eye for coverage needs and individual strengths.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Unit Coordinator, Nursing Tech, Psych Tech
Bloomington Hospital
04.1991 - 02.1998
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Expedited discharge processes by accurately documenting patient progress notes and communicating with appropriate personnel.
- Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
- Supervised unit and staff by overseeing clinical services, serving meals, observing medication administration, and scheduling outings.
- Provided care for patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
- Improved patient satisfaction by addressing inquiries promptly, escalating concerns to relevant staff when necessary.
Certified Nursing Assistant
Hospitality House
06.1987 - 03.1990
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
Bachelor of Science - Psychology
Indiana University East
Richmond, IN06.2025
Skills
- Scheduling and calendar management
- Sales Support
- Meeting facilitation
- Human Resources
- Team leadership expertise
- Training and development background
- Staff Management
- Employee Relations
- Employee Scheduling
- Staff Development
- Sales Techniques
Timeline
General Manager's Assistant
Bloomington Ford
04.2001 - 02.2005
Unit Coordinator, Nursing Tech, Psych Tech
Bloomington Hospital
04.1991 - 02.1998
Certified Nursing Assistant
Hospitality House
06.1987 - 03.1990
Bachelor of Science - Psychology
Indiana University East