Jerome Striver
Lancaster,PA
Summary
Resourceful professional in maintenance and repair, known for high productivity and efficient task completion. Skilled in troubleshooting, preventive maintenance, and safety compliance. Excel at time management, problem-solving, and teamwork, ensuring seamless operations and workplace safety.
Overview
4
4
years of professional experience
2000
2000
years of post-secondary education
1
1
Certification
Work History
CSR 1
Used Equipment
Lititz, Pennsylvania
05.2022 - Current
- Responded to customer inquiries via phone and email promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Collaborated with team members to resolve customer issues effectively.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained detailed records of customer interactions to support service continuity and quality.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided detailed information to customers about product usage and safety precautions. on product usage and safety precautions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong customer relationships to encourage repeat business.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Collected customer feedback through surveys to inform enhancements in service delivery.
- Identified customer service process improvements and recommended actionable changes.
- Identified opportunities for upselling additional products or services based on customer needs.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Took special orders in person and over telephone, generating additional revenue every month.
- Processed orders and managed inventory for medical devices.
- Managed shipping and handling processes at the start of each shift to ensure timely dispatch of products.
- Oversaw all warehouse operations, ensuring efficient organization and management of inventory. such as organizing, cleaning, prepping deliveries for 1st shift.
- Transported medical supplies to hospitals here on the eastcoast after medical machines are cleaned, tested, and quality control inspects them.
- Supervised 2nd shift operations, managing customer calls regarding deliveries and pickups of medical equipment.
- Assisted customers in selecting medical equipment and supplies.
- Trained new staff on company policies and customer service standards.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided feedback to management on customer service improvements.
- Mentored junior team members and managed employee relationships.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Conducted outcall visits weekly from Monday to Monday to address customer needs.
Education
Jerome Striver Has Successfully Completed The ASSETS Business Design & Management Course As A Member OfClass #4 ASSETS Lancaster - Improving Lives. Growing Success Lancaster, April2008 Ma D ASSETS President ASSETS Core Program Director ALC-943 - Fork Lift Training
EASTERN LIFT TRUCK CO., ING
06.2016 - 06.2016
EXIDE TECHNOLOGIES 2cell, TEAM LEADER TRAINING CERTIFICATE OF ACHIEVEMENT Let It Be Known That Jerome Striver Has Completed All Classroom And Shop Floor Requirements For Team Leader Certification In The Toyota Production System February 3, 2012 لمفﺪa٨ Sm)٨K Ruthann Sayefs Lean Leader Lampeter Plastics Lampeter, PA Thom Beaky Plant Manager Lampeter Plastics Lampeter, PA - TEAM LEADER TRAINING CERTIFICATE OF ACHIEVEMENT
EXIDE TECHNOLOGIES
11.2011 - 02.2012
Jerome Striver Has Successfully Completed The ASSETS Business Design & Management Course As A Member OfClass #4 ASSETS Lancaster - Improving Lives. Growing Success Lancaster, April2008 Ma D ASSETS President ASSETS Core Program Director ALC-943 - Business Education
Assets Business And Design & Management Course
01.2008 - 04.2008
JP McCaskey
Lancaster , PASkills
- Maintainence, tighten/changed standard and chain conveyer belts
- Cleaned and replaced censors
- Rewire and replace stock picker robots with camera
- Changed out cylinders and Axial inline piston pumps out of mold press
- Rewired light switches
- Can use electrical diagrams to troubleshoot electric issues for most machines
Accomplishments
- I received my certificate in completing my Team Lead training for Exide Technologies. I was in charge of 14 machines and 14 operators that operated them. I was trained by and worked with the maintenance crew on my shift to help problem solve my presses when abnormalities would happen to keep production moving.
Certification
- I have an certification for a business course called Asset Management Of Lancaster. Different successful business owners would come in and teach us how they started they're businesses.
- Precessional business coaches would teach us the business math and the psychology of knowing how to deal with yourself and others. etc
Affiliations
- I am a kung-fu partitioner for over 29 years.
- I played chess since I was 11 years old
- I volunteered to do meals on wheels for the elderly for a couple of years.
- I volunteered to be a part of helping trouble kids find their way at the Benchmark program.
- Love to workout to keep in shape
- Time to time I work with teenagers and adults with special needs.
- My family/Wife and all my children and grandchildren are everything to me.
- Im constantly learning and growing I love to learn about anything from Ai to molecules.
- I'm definitely a gamer.
- I love to draw comics, drawing is my passion.
- I play guitar and a trumpet.
- Home improvements on my house.
- Maintain my vehicle
Languages
English
Professional
References
References available upon request.
Timeline
CSR 1
Used Equipment
05.2022 - Current
Jerome Striver Has Successfully Completed The ASSETS Business Design & Management Course As A Member OfClass #4 ASSETS Lancaster - Improving Lives. Growing Success Lancaster, April2008 Ma D ASSETS President ASSETS Core Program Director ALC-943 - Fork Lift Training
EASTERN LIFT TRUCK CO., ING
06.2016 - 06.2016
EXIDE TECHNOLOGIES 2cell, TEAM LEADER TRAINING CERTIFICATE OF ACHIEVEMENT Let It Be Known That Jerome Striver Has Completed All Classroom And Shop Floor Requirements For Team Leader Certification In The Toyota Production System February 3, 2012 لمفﺪa٨ Sm)٨K Ruthann Sayefs Lean Leader Lampeter Plastics Lampeter, PA Thom Beaky Plant Manager Lampeter Plastics Lampeter, PA - TEAM LEADER TRAINING CERTIFICATE OF ACHIEVEMENT
EXIDE TECHNOLOGIES
11.2011 - 02.2012
Jerome Striver Has Successfully Completed The ASSETS Business Design & Management Course As A Member OfClass #4 ASSETS Lancaster - Improving Lives. Growing Success Lancaster, April2008 Ma D ASSETS President ASSETS Core Program Director ALC-943 - Business Education
Assets Business And Design & Management Course
01.2008 - 04.2008
JP McCaskey